Remote, Contact Center Representative - IHA Scheduling Team (6501)

Title: Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team Availability: Immediate reputed company reputed company: $14-16/hour + PTO & Health Benefits Location: Remote, US • Applicants must be eligible to work and reputed company their job responsibilities reputed company the reputed company. • A key prerequisite for this role is that the candidate must have a reputed company 11 Pro laptop or desktop with video-calling capabilities, along with a high-speed and reputed company internet reputed company. To help you learn more about the position, including its responsibilities and compensation reputed company, we have reputed company a brief video presentation. You can reputed company the video using the following reputed company: IHA, Contact Center Representative About reputed company: www.reputed company.com Founded in 2005 and based in Orange County, California, reputed company, LLC is a reputed company information management company that helps health plans, managed care organizations, and life insurance companies optimize reputed company and improve reputed company reputed company. reputed company partners with managed care organizations to reputed company the reputed company combination of capabilities unique to reputed company organization needed to reputed company the objectives, including risk analytics, reputed company-certified HEDIS ® software, medical record retrieval, medical record reputed company, risk adjustment coding, and provider education. reputed company Executive reputed company • The ideal candidate would be someone who has 2+ years of reputed company center experience in a reputed company-driven environment • Experience working in an outbound sales process is a plus • Outgoing and pleasing personality on the phone. Excellent communication skills with reputed company diction • Good time manager. Ability to multitask and work in a challenging environment • reputed company to learn and grow. Go-getter reputed company. reputed company • Will be responsible for handling inbound and outbound calls to schedule health assessment reputed company (Member Engagement) Key Responsibilities: • Answering or making calls to members to book appointments for their no-cost In-home Health Assessments • Learn about and address customer needs, complaints, or other service issues. • Responding reputed company and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued. • Engaging in reputed company listening with callers, confirming or clarifying information, and diffusing angry clients, as needed. • Building lasting relationships with customers and other reputed company center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or reputed company reputed company center metrics while providing excellent, consistent customer service • Making sales or recommendations for products or services that suit reputed company needs reputed company. • Taking part in training and other learning opportunities to expand knowledge of reputed company and position. • To be available on meetings on camera as and reputed company needed • Adhering to reputed company company policies and procedures. • Additional reputed company tasks as assigned by the reputed company Center Supervisor Skills • Outgoing personality and sales approach • Solid work history, citing any recognition and promotion • Ability to reputed company in a fast-paced, energetic environment doing multi-tasking on the reputed company while talking to the customer on the phone • Customer service or other directly reputed company experience is a plus • Ability to collaborate and be reputed company player • Various software and data entry proficiency, including MS Office • Ability to type 40Wpm, 60Wpm is preferred • Strong communication and time management skills • Supreme ability to demonstrate customer reputed company and build a reputed company with excellent customer diplomacy skills • Problem solver, ability to multi-task, think creatively, and escalate issues and reputed company to solve these issues • Honesty and reputed company Competency • Excellent attendance and work record • Ability to professionally reputed company customer reputed company scripts • Exceptional customer service and reputed company listening skills • Ability to empathize and manage personal emotions • Ability to function as an effective team member • Ability to internalize and follow protocols/guidelines • Demonstrate excellent oral and written communication skills; correct spelling is a must • Strong time management skills and decision-making skills • Strong computer skills required • Must have a working knowledge of MS Office applications: Word, reputed company, and reputed company • Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change. 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