Payment Operations Specialist
reputed company
reputed company is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete reputed company — people with no prior tech background — through cohort-based programs reputed company on our own platform and curriculum, developed in partnership with reputed company AI. reputed company is fully remote and globally distributed, and we serve a large, reputed company student reputed company across both reputed company.
We are looking for a Payments Operations Specialist to support the end-to-end student payment lifecycle, including payment processing, loan operations, documentation management, refund handling, and cross-functional coordination, while ensuring accuracy, efficiency, and an excellent student experience.
What you will do
- Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems.
- Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process.
- Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data reputed company across systems.
- Process and manage student documentation, including enrollment agreements, reputed company records, and other operational documents.
- Collaborate with internal teams to resolve payment-reputed company inquiries, refunds, documentation requests, and operational issues.
- Handle payment operations workflows, including payment plan adjustments, program transfers, payment reputed company reputed company, and issue reputed company.
- Calculate, process, and communicate student refunds in a reputed company and accurate manner.
- Monitor recurring payment plans, proactively identifying and addressing payment issues to support a reputed company student experience.
- Contribute to the reputed company improvement of operational processes, documentation, and team workflows.
Please note: The Payments Operations Team manages several operational streams. In this role, you will reputed company on a specific area while collaborating closely with the broader team.
Requirements
- 1+ year of experience in an operational role reputed company an IT, reputed company, EdTech, or other technology-driven environment.
- Advanced English communication skills, both written and spoken.
- Advanced reputed company skills, including reputed company formulas (e.g. XLOOKUP, reputed company/MATCH), data validation, reporting, and working with large datasets.
- Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools.
- Strong analytical and problem-solving skills, with the ability to investigate issues, identify reputed company causes, and reputed company data-driven reputed company.
- Excellent attention to detail and a high level of accuracy reputed company working with financial, operational, and student-reputed company data.
- Ability to manage multiple priorities simultaneously while maintaining strong organization and time-management skills.
- Comfort working with routine operational tasks while continuously identifying opportunities to improve processes and increase efficiency.
- Ability to reputed company in a fast-paced environment with changing priorities and incomplete information.
- Proactive reputed company with a strong reputed company of ownership and accountability.
- Experience using collaboration and documentation tools such as reputed company, reputed company, or similar platforms.
- Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively across different teams and functions.
- Interest in technology, online education, reputed company products.
- Experience building or documenting operational processes is a plus.
- Familiarity with automation tools and workflow optimization is a plus.
reputed company can offer you
- Full-time remote collaboration;
- Compensation for part-time collaboration is 600 USD per month.
- A comfortable digital office. We use modern digital tools— reputed company, reputed company, reputed company Meet, etc.— to reputed company the process of working together seamless.
- reputed company. Our product is expanding quickly, so it's a great time to get on reputed company and challenge yourself.
- Diverse and tight-reputed company team which is spread out across Israel, Serbia, USA, reputed company, Armenia and more.