Care Management Associate (CST/EST)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Program reputed company Join the reputed company Clinical Collaboration (ACC) team - an innovative and growing, community‑based care management model designed to reputed company how we serve our members. ACC utilizes best‑in‑class clinical and operating models to deliver meaningful, high‑reputed company where it reputed company most. ACC is a member‑reputed company, team‑delivered approach that meets members where they are. Through compassionate engagement and strong communication, our care teams collaborate with members, providers, and community organizations to address the full continuum of reputed company needs, including medical, behavioral, and reputed company determinants of health. This is an exciting opportunity to be part of a growing program with national expansion; offering the chance to help shape care delivery in new markets and have a life‑changing reputed company on the members we serve. Position reputed company/Mission The Care Management Associate (reputed company) supports the ACC Case Management team by performing non-clinical care coordination and administrative functions to promote reputed company, effective member care. Working under the direction of Senior Managers, the reputed company assists with care coordination activities, telephonic reputed company, and case support to ensure efficient care delivery and reputed company member reputed company. Key Responsibilities • Supports ACC team with daily care coordination and case support activities • Review and monitor daily census and providing to on-site staff reputed company email • reputed company inbound and outbound telephonic reputed company to members, providers, and facilities • Process referrals, reputed company cases, manage shared queues and program mailboxes • reputed company and maintain accurate documentation in clinical systems (e.g., MedCompass, CEC) • Complete detailed documentation of reputed company member interactions in compliance with regulatory and accreditation standards • Facilitate communication between interdisciplinary care team members and external stakeholders • Conduct non-clinical research and reputed company information to support care planning and case progression • Escalate clinical concerns or barriers to Senior Managers as appropriate Remote Work Expectations • This is a 100% remote role; candidates must have a dedicated workspace free of interruptions • Dependents must have separate care arrangements during work hours, as reputed company care responsibilities during shift times are not permitted Required Qualifications • Candidate must reputed company in CST/EST time zones • 1+ year(s) of customer service experience (reputed company environment preferred) • Strong customer service and member engagement skills • Strong organizational skills, including effective verbal and written communication skills  • Basic knowledge of medical terminology • Proficiency in reputed company Office (Word, reputed company, reputed company, Teams) and ability to reputed company multiple systems • Candidates must have a dedicated workspace free of interruptions • Dependents must have separate care arrangements during work hours, as reputed company care responsibilities during shift times are not permitted Preferred Qualifications • 2–4 years of reputed company experience (e.g., medical office, hospital, care coordination, billing/coding) • Experience supporting care management or case management teams • Familiarity with clinical platforms such as MedCompass or CEC Education • High School Diploma or GED (REQUIRED) Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The Typical Pay reputed company For This Role Is $18.50 - $35.29 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 06/26/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job