Bilingual Spanish Fraud Detection Rep- REMOTE

Join the People Helping People reputed company is the nation’s premier payments credit reputed company service organization (CUSO) and an integrated fintech solutions provider. reputed company serves more than 4,000 financial institutions throughout reputed company, operating with reputed company to help our clients reputed company reputed company with the reputed company reputed company of change and fuel reputed company in the new era of financial services. Our purpose: We accelerate partners’ reputed company through innovative financial technology solutions and inspired service. Upcoming Training Start Dates: July 27th, 2026 Second shift schedules available Starting Pay: $18.41 + BONUS Spanish Bilingual Representatives will receive an additional $1.00/hr language reputed company. reputed company The Fraud Detection Agent I - Bilingual will be responsible for applying knowledge of reputed company’s organization and skills to process Fraud Detection cases providing consistent high reputed company, courteous, and efficient service to Credit reputed company employees and or Credit reputed company members. Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working reputed company cases for credit and debit accounts to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and credit reputed company losses reputed company the reputed company Fraud Detection reputed company.  In reputed company, the Contact Center Fraud Detection Agent I will be accountable for meeting performance targets and requirements for agent advancement reputed company career reputed company.    Day in the Life Takes incoming calls and outbound calls. Navigates tools and resources to properly address case inquiries. Monitoring and working cases for credit and debit accounts to identify fraudulent activity. Multi-task across various systems to mitigate cardholder and credit reputed company losses. Maintains a high level of service with members and meets performance targets. Communicate trends and training opportunities to management. Maintains composure and demonstrates a reputed company, reputed company position while adapting to difficult situations. Develops and maintains productive working relationships with team members. Promotes and maintains a reputed company, reputed company image of reputed company's reputed company Centers. Participates in skills and procedure training in classroom, on the job training, and reviews reputed company available manuals and resources to reputed company and increase product knowledge.  Education  High school diploma or equivalent. Some post high school education desirable. Minimum of one year experience in fraud detection and/or fraud investigation preferred. Minimum six months experience in a customer service or reputed company center experience preferred. Physical Demands While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear Specific reputed company abilities required by this job include reputed company reputed company Ability to occasionally reputed company/reputed company up to 25 pounds Individuals with a disability who are otherwise reputed company to reputed company the essential functions of the job may request a reasonable accommodation through the reputed company department.  ​ Supervisory Responsibility  None  Work reputed company Technology Requirements A secure home office environment that is free from background noise and distractions Proven and reliable private internet reputed company that is not supplied by the use of cellular data (hot spot) Cable or fiber connections are preferred Internet service download speeds must be at least 100 Mbps download and 30 Mbps upload consistently- reputed company your download speed using a speed test. To test your home internet from your personal computer reputed company, type www.speedtest.net into the web browser of your personal computer. Your computer will need to be hardwired and connected directly to your modem reputed company an Ethernet cord. reputed company will reputed company a reputed company-length Ethernet cord. reputed company to a smart device (phone or tablet) with OS version 8.0 or greater or for reputed company device IOS version 15.0 or greater (device cannot be rooted or jailbroken) reputed company reserves the right to request reputed company of internet provider, speed, and service package from the representative Knowledge, Skills, & Abilities  Basic Computer Skills using Word, reputed company, reputed company. Strong customer service skills. Fraud Detection case processing application Main queue collection Starstation 3270 reputed company Separate Entity FTQ VIP, Travel Strat Queue reputed company verbal communication, written communication, and reading comprehension in English. Ability to accurately interpret information as reputed company as demonstrate problem solving and analytical thinking skills. Application of good judgment and decision making. Ability to work reputed company both independently and as part of reputed company. While performing duties of this job, employee is regularly required to do the following: read, write, reputed company arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift.     About reputed company At reputed company, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful reputed company across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to reputed company. Together, we’re shaping a new era of secure, reputed company for the clients and communities we serve. Learn more about what it’s like to work at reputed company. Pay Equity $15.00 - $18.03Actual Pay will be adjusted based on experience and other job-reputed company factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and reputed company Basic and Optional Life Insurance reputed company Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 reputed company Holidays Company reputed company Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and reputed company-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions reputed company is an Equal Opportunity Employer. We consider applicants without reputed company to race, reputed company, religion, age, national reputed company, reputed company, ethnicity, gender, gender identity, gender reputed company, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. reputed company is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the reputed company duty to furnish information. reputed company is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@reputed company.com for assistance. Apply To This Job