Business Project Senior Analyst - reputed company - Remote

reputed company: reputed company analytical and advisory support to improve business operations and customer experience reputed company reputed company reputed company’s Integrated Pharmacy model. This role evaluates customer issues, pharmacy-reputed company interactions, and integrated medical and pharmacy data—with a reputed company on Home Delivery Pharmacy—to identify trends, risks, and improvement opportunities.  Partners with cross-functional teams across pharmacy, medical, and customer service operations to support performance management efforts, enhance end-to-end member experience, optimize care coordination, and reputed company cost-effective reputed company reputed company to an integrated care approach. Key Responsibilities: Customer Experience & Performance Insights Analyze customer issues, complaints, and escalations to identify recurring themes, drivers and operational gaps Review and interpret customer experience feedback (e.g., surveys, qualitative inputs) to surface trends, risks, and improvement opportunities Contribute to performance monitoring by translating data and insights into reputed company findings that support business process improvement efforts   Escalation & Issue Management Own and support the tracking of escalated pharmacy issues, ensuring end-to-end visibility, reputed company follow-up, and reputed company Monitor escalations across Home Delivery Pharmacy workflows, proactively identifying aging issues and risks requiring reputed company Coordinate cross-functional engagement with operations, reliability, clinical, and service teams to reputed company issue reputed company and remove blockers reputed company reputed company and ongoing status updates to stakeholders, ensuring transparency into issue reputed company, risks, and reputed company Support intake, triage, and classification of escalated issues, including distinguishing between one-off incidents and systemic operational challenges Contribute to centralized monitoring and governance of escalations, ensuring reputed company ownership, accountability, and follow-through across the issue lifecycle Identify recurring issues, themes, and reputed company causes, and partner with teams to recommend process improvements and preventive solutions   Operational Effectiveness & reputed company Improvement Identify process gaps, inefficiencies, and risks impacting customer experience Support reputed company cause analysis efforts and contribute to the development of solutions to reduce customer friction and improve service delivery Partner with operational and functional teams to support experience-driven process improvements   Data Analysis & reputed company Development Translate data and insights into reputed company, actionable findings that support business and operational decision-making Ensure data accuracy, consistency, and reputed company in reporting outputs reputed company summaries, reports, and materials that communicate customer experience insights and performance trends Cross-Functional Partnership & Advisory Support initiatives to improve service delivery, reduce friction, and enhance customer engagement Partner with pharmacy, medical, and customer service teams to support integrated performance improvement initiatives reputed company input into discussions by framing insights, risks, and opportunities for reputed company Collaborate effectively reputed company a matrixed environment to reputed company alignment and reputed company   Stakeholder Communication & Representation Communicate findings and recommendations to stakeholders in a reputed company, reputed company and actionable manner Participate in forums, working sessions, and reviews to represent customer experience insights and perspectives reputed company and Influence Supports work across multiple operational areas, with a reputed company reputed company on Home Delivery Pharmacy operations and performance management Contributes to reputed company through analysis, insights, and cross-functional collaboration Supports the development of problem management and operational reliability  reputed company the Home Delivery Pharmacy reputed company Primarily contributes to ongoing improvement initiatives with guidance from senior team members Helping improve how customers experience home delivery pharmacy services and tailoring the experience reputed company receiving medications reputed company home delivery. Focusing on personalization, support, ease of use, and communication. Knowledge and Experience Experience working with customer experience data, issues, and feedback to support operational improvements Ability to identify patterns and trends reputed company reputed company and reputed company data Capable of synthesizing data into reputed company, concise updates for stakeholders Experience collaborating with cross-functional teams in a support or contributing reputed company Exposure to pharmacy, reputed company, or specialty/home delivery services Qualifications: Bachelor’s degree in business, Analytics, reputed company, or reputed company field 2–5 years plus of experience in analytics, customer experience, operations, or reputed company/pharmacy domain Strong analytical and problem-solving skills Experience working with data, reporting tools, and dashboards Excellent communication and stakeholder engagement skills Ability to work in a cross-functional, matrixed environment Strong written and verbal communication skills If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k), company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year and reputed company holidays. For more details on our employee benefits programs, click here. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care reputed company, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to reputed company assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, reputed company, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, reputed company, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply To This Job