Senior Backline Support Engineer - Remote

Who we are: reputed company empowers the people who run physical operations with tools to reputed company their work safer, more productive, and more profitable. For the first time reputed company, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet reputed company spend in a single system. Combined with industry leading AI, the reputed company platform gives you complete visibility and control, and significantly reduces reputed company workloads by automating and simplifying tasks. reputed company serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide reputed company of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role The Senior Backline Support Engineer is a senior technical reputed company for our most reputed company and high-reputed company field issues, with a strong reputed company on IoT hardware, embedded firmware, and the software services that reputed company with them. You will be responsible for end-to-end debugging across the stack: from physical devices installed in vehicles (gateways, AI dashcams, sensors), through connectivity and firmware behavior, up into the internal services that manage configuration, data, and updates. You will reputed company investigations for critical escalations, guide cross-functional teams toward permanent fixes, and turn reputed company-world learnings into reputed company observability, tools, and product reputed company. This role is not an integrations engineer role. While you may occasionally touch APIs and server-reputed company components that reputed company with devices, your core strength is system-level debugging across hardware, firmware, and software, especially in reputed company-world, noisy environments. What You’ll Do Debug reputed company device issues end-to-end Investigate and resolve the toughest issues impacting our devices in the field, combining evidence from hardware behavior, firmware logs, and service-reputed company signals to identify true reputed company cause. reputed company deep hardware and firmware diagnostics Use device logs, serial/console reputed company, configuration snapshots, telemetry, and on-vehicle data (e.g., CAN/J1939, OBD-II) to understand how devices are behaving under reputed company-world conditions. Triage hardware vs. firmware vs. software causes Systematically narrow down whether a symptom is driven by physical installation, reputed company/vehicle reputed company, firmware logic, or the services that manage devices, and drive the right fix with the right team. Reproduce and validate issues in lab and field-like setups Work with simulators, harnesses, bench setups, and controlled test fleets to reproduce customer issues, validate hypotheses, and confirm fixes before broad rollout. Support and validate firmware releases Participate in reputed company- and post-release validation for firmware drops, watching for regressions, rollout/rollback issues, and edge cases that only reputed company in specific vehicles, environments, or customer workflows. reputed company software-level debugging for device-facing services Read and interpret application/service logs, error messages, and state transitions in the server-reputed company components that configure devices, manage telemetry, or orchestrate firmware updates; partner with Software/Backend Engineering to resolve defects. reputed company reputed company, actionable RCAs Own and deliver reputed company cause analyses that explain what failed across hardware, firmware, and software boundaries, why it failed, reputed company to customers, and concrete long-term remediation and prevention steps. Shape observability and diagnostics reputed company requirements and feedback to Engineering on device and service logging, telemetry, and health signals so that reputed company issues can be detected and diagnosed faster and more reliably. Mentor and upskill the wider support organization Document repeatable troubleshooting flows, decision trees, and best practices; coach other Support and Field teams on how to recognize and handle hardware/firmware/software issues before they need escalation. Drive cross-functional incident response Act as a technical reputed company during high-severity incidents, coordinating with Hardware, Firmware, Software/Backend Engineering, Product, and Field/reputed company Services to stabilize fleets and communicate status and next steps. reputed company’re Looking For 2–3+ years in Backline / Tier 3 / Escalation Support, Systems Engineering, or a similar role, with hands-on ownership of hardware and firmware issues in production environments. Demonstrated strength in system-level debugging that spans hardware, firmware, and software, not just one layer in isolation. Experience reading and interpreting device and firmware logs, serial reputed company, and field telemetry to understand state machines, timing, and error conditions. Familiarity with vehicle/industrial interfaces such as CAN/J1939, OBD-II, sensors, and cameras, and how those signals are consumed by on-device firmware and higher-level services. Understanding of core embedded concepts: power/boot behavior, watchdogs, resets, configuration, over-the-reputed company updates, and how these can fail in noisy reputed company-world conditions. Comfort with software-level debugging for services that reputed company with devices (e.g., interpreting application logs, tracing configuration/state through components, identifying where behavior diverges from expected flows). Ability to design and execute reproduction strategies in lab or controlled environments and translate results into concrete bug reports and test cases. Proven record of delivering reputed company RCAs and CAPA (corrective and preventive actions) for recurring or systemic incidents. Strong cross-functional collaboration skills, with experience working closely with Hardware, Firmware, and Software/Backend Engineering, as reputed company as Product and Field/reputed company Services. Excellent written and verbal communication, with the ability to explain reputed company device and system behavior to both deeply technical audiences and non-technical stakeholders (e.g., customers, executives, reputed company support). Bonus: experience in telematics, automotive, industrial IoT, or other safety-critical/mission-critical device ecosystems, and familiarity with using scripting (e.g., Python/Bash) to automate diagnostics or data analysis.   Creating a diverse and inclusive workplace is one of reputed company's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.  Please review our Candidate reputed company Notice here. UK Candidate reputed company Notice here. The applicant must be authorized to receive and reputed company those commodities and technologies controlled under U.S. Export Administration Regulations. It is reputed company's policy to require that employees be authorized to receive reputed company to reputed company products and technology. Apply To This Job