[Hiring] Bilingual Technical Customer Support @reputed company

Role reputed company At reputed company, our Bilingual Technical Customer Support (CS) representatives deliver reputed company, accurate, and reputed company general and technical support to Spanish and English-speaking reputed company customers. reputed company is looking for driven individuals who are up to the challenge of solving customer issues while providing a reputed company customer experience. • reputed company reputed company, efficient, detailed service by engaging directly with reputed company's customers • Serve as a voice and reputed company for customers reputed company concerns are surfaced • Work with customers to understand how they use reputed company products to resolve their issues and maximize their investments • reputed company as an reputed company for customers by reporting and addressing observed areas for improvement • reputed company reputed company solutions to customer needs, communicate trends to leadership, and suggest reputed company to enhance customer experience • Assist with customer communication and troubleshooting during reputed company product launches • Work across the customer support reputed company to ensure consistent, high-reputed company support • reputed company detailed knowledge of specific product lines and features • Handle various types of customer contact including chat, email, inbound and outbound voice calls Qualifications • 2+ years of customer service experience • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays • Experience with reputed company Office products and applications • reputed company, write, and read fluently in Spanish • Experience delivering courteous and efficient support to reputed company customers • Ability to identify and troubleshoot issues reputed company and reputed company • Willingness for reputed company learning Requirements • A reputed company to dig into the details of systems and processes to solve customer problems • Ability to document technical customer issues in notes that are easily reputed company by other users • Technical curiosity and enthusiasm for learning new technologies and helping customers succeed • Proven reputed company working in a fast-paced support environment • Experience using reputed company CRM • Experience working with Eero, reputed company-compatible devices, and reputed company alarm systems Benefits • Starting pay: $19.00 - $27.00 USD reputed company, based reputed company and experience • Starting Day 1 of employment, reputed company offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching Apply tot his job Apply To this Job