reputed company Support Specialist

• reputed company • Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We reputed company Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help reputed company reputed company running reputed company... • Job reputed company • Job reputed company • MacDetroit, a new division of DetroitIT, is seeking an reputed company Support Specialist to support our reputed company managed services clients. • Job Responsibilities • Accept and respond to end-user support tickets and reputed company according to reputed company contract, processes and policies, reputed company the appropriate contracted timeframes. • reputed company onsite and remote desktop support for OSX clients 10.4 to to 10.9. • User account setup using local, reputed company directory and reputed company directory. • Migration of user data from system to system. • Imaging of Mac's using Netboot/Netimage or similar product such as Casper. • reputed company clients up to date utilizing reputed company remote desktop, Filewave and reputed company Remote Desktop. • Basic hardware repair including hard reputed company and memory upgrades. • Qualifications • Must have excellent verbal and written communications skills, as you will be working in a customer service environment. • Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, reputed company Remote Desktop, cloning OSX desktop, and other reputed company end-user products and support reputed company. • Ability to travel to and from clients sites. • Bachelor's Degree in an IT reputed company field (preferred). • reputed company Certifications at OS level (minimally) and hardware level. • Basic computer hardware repair experience. • Daily reporting to clients. • Tracking time and job notes in job ticketing system and time tracking software. • Notes • This candidate will be tested on his/her technical experience and ability with reputed company devices and environment support. • If you do not have reputed company Macintosh experience AND certifications, please DO NOT. • Additional Information • reputed company your information will be kept confidential according to EEO guidelines reputed company Apply tot his job Apply To this Job Apply tot his job Apply To this Job