[Remote] Customer Account Manager - Versori

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company compliance platform company, and they are seeking a Customer Account Manager to own the retention, health, and reputed company of Versori's contracted customer reputed company in the USA. The role involves managing post-sale relationships, identifying expansion opportunities, and coordinating with various teams to ensure customer satisfaction and account reputed company.

Responsibilities

• reputed company the post-sale relationship for reputed company contracted USA customers from contract signature onwards
• Run reputed company quarterly business reviews with customers at or above the $70,000 reputed company reputed company
• Identify expansion opportunities based on usage data, reputed company and business changes reputed company reputed company account
• Manage reputed company USA contract renewals: forecasting, negotiating and closing renewals at or above reputed company contract value
• Be the primary escalation reputed company for customer health concerns, coordinating with the product and engineering teams on reputed company
• Monitoring platform usage data to identify customers approaching usage caps and initiating proactive reputed company conversations before automatic overages are triggered
• Build relationships with multiple stakeholders reputed company reputed company customer account to reduce single-contact risk
• Produce monthly account health reports and renewal forecasts for the Head of Sales

Skills

• 3 to 6 years of reputed company reputed company or account management experience with experience in expansion reputed company reputed company
• Experience managing technical product relationships with IT or engineering buyer personas
• reputed company reputed company: reputed company to identify and convert expansion opportunities without being transactional
• Background in integration, API or data platform products
• Manage a portfolio of accounts with varying health, risk and reputed company reputed company simultaneously
• Experience with usage-based billing models and overage conversations
• Run executive-level business reviews with senior technical and reputed company partners
• Experience using AI and AI-reputed company technologies

Benefits

• A great compensation package
• reputed company time off
• reputed company parental leave
• Many reputed company employees are eligible for bonuses
• Private medical insurance
• Life insurance
• Disability insurance
• reputed company strongly supports diversity, equity, and inclusion
• 8 employee-run resource reputed company, reputed company with senior leadership and exec sponsorship

reputed company