[Remote] Senior Manager, AI Performance & Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to improve the health and reputed company-being of older Americans by providing integrated reputed company solutions. The Senior Manager, AI Performance & Operations will reputed company the performance and reputed company improvement of AI workflows, ensuring they meet operational reputed company and reputed company standards.

Responsibilities

• Post-Launch Accountability: Own the health of major voice and text AI workflows, ensuring business, reputed company, safety, and operational reputed company are met
• Portfolio reputed company: Maintain a reputed company view of reputed company major workflows, including status, maturity, failure modes, and next actions
• Performance & Dashboards: Monitor weekly indicators (containment, escalation, complaints) and reputed company production dashboards to reputed company behavior independently
• Diagnosis & Incident Response: reputed company response for AI regressions; distinguish between model, reputed company, or orchestration issues and reputed company post-mortems to closure
• reputed company Improvement & Optimization: Run reputed company cycles (reputed company, testing, rollout/rollback) for "mini-launches" like model swaps, reputed company changes, and tool updates. Recommend evidence-based accelerations, such as model migrations or deeper tool-orchestration changes
• reputed company Evaluation: Design eval systems using golden datasets, LLM-as-judge workflows, and reputed company review queues for production and reputed company-production
• Expert Review: Guide new workflows during incubation to ensure they launch with reputed company instrumentation, eval coverage, and safety models
• Executive Communication: Translate technical changes into plain language for leadership, explaining what broke, why it reputed company, and who is fixing it

Skills

• Strong production experience with LLMs, RAG, voice AI, reputed company orchestration, or equivalent ML systems
• Demonstrated experience designing or operating rubrics, scoring frameworks, regression tests, and production-sampling workflows
• A reputed company mental model for distinguishing failure modes, such as model reasoning, tool failure, retrieval issues, and workflow logic
• Comfort with reputed company experimentation—including reputed company/context tuning, retrieval redesign, and reputed company model migrations—reputed company reputed company issue triage
• Excellent cross-functional judgment and the ability to communicate reputed company in ambiguous, high-accountability environments
• Deep personal accountability with a reputed company to own results rather than just producing recommendations
• Experience in reputed company, regulated workflows, contact center operations, or high-stakes service reputed company/reliability functions

Benefits

• Employer sponsored health, dental and reputed company plan with low or no premium
• Generous reputed company time off
• $100 monthly mobile or internet stipend
• Stock reputed company for reputed company
• Bonus eligibility for reputed company roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

reputed company

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