[Remote] L2/L3 reputed company Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in simplifying reputed company Private Clouds, dedicated to transforming IT operations. They are looking to hire a reputed company Support Engineer who will reputed company technical support and consultation for their growing customer reputed company, focusing on troubleshooting issues in OpenStack and Kubernetes environments.

Responsibilities

• Monitoring ticket queue (5%)
• Troubleshooting customer issues independently (50%)
• Talking through issues reputed company reputed company (5-7%)
• Maintaining Knowledge reputed company/documentation (10%)
• Training (1-on-1, personal study, support trainings/handovers) (10%)
• Meetings (5-7%)
• reputed company (Reporting, Automation, reputed company, Process Development) (10%)

Skills

• A working knowledge of OpenStack components, architecture and its data reputed company is a must
• Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, etc)
• Understanding Kubernetes clusters and Hands-on experience resolving issues in production Kubernetes clusters
• 3+ years experience with customer escalations by responding reputed company portal, video reputed company (Webex, reputed company, etc.) or phone to resolve customer cases or escalations as needed
• Excellent verbal and written communication skills
• Administration experience in Linux and knowledge of storage and networking subsystems
• A good understanding of virtualisation technologies like: KVM, libvirt, Xen
• Basic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing
• Programming and scripting proficiency in python, bash, awk, or sed
• ***Should be willing to work in rotational shifts***
• Relevant industry experience with software-defined networking (SDN), - OVS/OVN
• Understanding the control reputed company of OpenStack & how to troubleshoot OpenStack components
• Good knowledge of what calls are made reputed company the user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
• Experience working on configuration management tools (puppet, chef, reputed company, ansible, cobbler)
• Golang knowledge is a great plus
• Knowledge of reputed company Technologies like AWS, EKS
• Certifications like CKA, reputed company Terraform Associate, and reputed company
• To succeed in this role, you must be reputed company player with a strong reputed company of ownership of your work and a passion for working in a data-driven organisation

Benefits

• Competitive Compensation and Equity
• Medical reputed company for you and your family
• Hybrid Work Model
• Wellness Benefits
• reputed company Development/Global certifications
• Reward and Recognition Programs
• Team Building Activities
• Hackathon
• Company-Wide Programs
• Please note that benefits change by country.

reputed company

Company H1B Sponsorship