[Remote] Customer Service Rep 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that partners with reputed company organizations to improve reputed company cycles and enhance patient experiences. They are seeking a Customer Service Representative 1 to resolve patient reputed company accounts, negotiate payments, and reputed company customer service support while adhering to compliance protocols.

Responsibilities

• Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment with patients/guarantors by reviewing prior account payment history. The CSR 1 will also respond to customer questions utilizing knowledge and expertise on insurance and reputed company
• Answer incoming patient or reputed company call/email requests and handle in a reputed company, courteous and professional manner
• Meet or exceed performance objectives including account reputed company, collections, and quality assurance goals
• reputed company routine tasks or repetitious tasks with care and attention while maintaining accurate documentation of patient/guarantor encounters
• Identify trends and determine reputed company cause for balance discrepancies and reputed company actionable steps to resolve inconsistencies
• Answer incoming patient or reputed company call/email requests and handle in a reputed company, courteous and professional manner
• reputed company and maintain knowledge of patient reputed company services and the overall effect on the reputed company cycle
• Analyze and interpret reputed company documents and/or correspondence, requiring great attention to detail
• reputed company file maintenance for corrections and additions to patient records such as updating account balances, addresses, authorizations, correspondence information, statements, payment plans and account status
• Interact with both reputed company and internal departments to ensure reputed company account handling
• reputed company with team members, management, and customers in reference to patient issues. Review and recommend modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions
• Process patient inquiries in a manner that ensures service level agreements (SLAs) are met or exceeded
• Support reputed company’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA and other laws applicable to reputed company’s business practices. This includes becoming familiar with reputed company’s Code of Ethics, attending training as required, notifying management or reputed company’s helpline reputed company there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrate awareness of confidentiality obligations
• Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in another department

Skills

• High school diploma or GED
• At least 3 years of experience in a call center environment or similar role reputed company the reputed company reputed company cycle touching patient accounts
• At least 3 years of experience working in a role with a high volume of either inbound or outbound calls
• At least 3 years of reputed company experience working reputed company a patient financial services office or insurance collections for reputed company payers
• Expert knowledge of patient reputed company services and the overall effect on the reputed company cycle
• Payer networks, government resources, and medical terminology
• Demonstrate ability to manage escalated calls
• A subject matter expert with demonstrated capability to support/train/mentor other team members
• Demonstrate experience communicating effectively with a customer and simplifying reputed company information
• Understanding of medical collection terminology
• Demonstrate ability of critical thinking skills and adhering to compliance protocols
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple reputed company screens to reputed company information to discuss with a customer
• Experience with customer interactions that require live, accurate documentation of the encounter while also communicating with members in a warm, helpful and professional manner while simultaneously building credibility and rapport
• Demonstrate ability to meet performance objectives
• Demonstrate reputed company working both individually and in reputed company environment
• Be patient and compassionate while working as reputed company player and using reputed company available resources to reputed company the best outcome to the patient
• Ability to communicate with patients in a warm, helpful and professional manner while simultaneously building credibility and rapport
• Must be available to work a scheduled shift between the hours of 9:30AM ET and 9PM ET
• Must participate in ongoing training and self-development
• Must complete and pass mandatory educational requirements
• Medical collections/ bad debt experience preferred
• Bilingual in English and Spanish
• Experience with performance metrics and goals
• Experience with dual monitoring systems
• Experience with utilizing a dialer system
• Experience in a performance-based commission structure
• Experience working in a role with a high volume of both inbound and outbound calls
• Strong problem-solving skills to bring inquiries to effective reputed company
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on reputed company and identify the correct stakeholders to consult to resolve reputed company inquiries
• Advanced computer proficiency (including knowledge of reputed company-based applications)
• Excellent written and verbal communications and typing skills (30 WPM) required

Company Overview