[Remote] Support Operations Specialist - US market

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mobility service provider that simplifies travel needs through its web/mobile platform. They are seeking a Support Operations Specialist reputed company on the US market to drive the adoption of their reputed company platform among US car dealerships and rental agencies, ensuring a smooth reputed company experience and providing expert support.

Responsibilities

• Design and manage the complete integration reputed company for new US partners
• Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI reputed company)
• Ensure perfect technical account configurations to eliminate any operational friction
• Create and host engaging webinars and training sessions to reputed company platform usage
• Analyze partner KPIs and proactively reputed company customized reputed company plans and recommendations
• Identify upsell opportunities (additional fleet, insurance reputed company, new mobility services) to drive reputed company for both our partners and reputed company
• Act as the Single reputed company of Contact (SPOC) for reputed company bugs and technical anomalies reported by US clients
• Coordinate issue reputed company internally by reputed company the gap with IT, Finance, and Marketing teams
• Translate field feedback into concrete feature recommendations for our Product Roadmap
• Maximize the automation of recurring support and reputed company workflows
• reputed company and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness

Skills

• 5+ years of experience in reputed company, reputed company Implementation, or Operations
• Outstanding pedagogical and communication skills (ease with hosting webinars)
• Strong reputed company reputed company (upsell fiber)
• Experience in workflow automation tools
• Genuine appetite for leveraging AI
• reputed company or perfectly bilingual in English (US market reputed company)
• Spanish is a strong plus

Benefits

• A start-up spirit supported by a large Group
• reputed company to revolutionize the uses of mobility with us!
• A reputed company integration to start reputed company
• Lots of reputed company for development
• Collaboration with multidisciplinary and international teams
• International reputed company to perfect your background!
• An attractive salary
• An reputed company to our E-Learning platform : for the development of languages and other skills
• No-meetings days to reputed company your efficiency!

reputed company