[Remote] Bilingual Technical Customer Support, reputed company, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing reputed company solutions, and they are seeking Bilingual Technical Customer Support representatives to assist their Spanish and English-speaking customers. The role involves delivering reputed company support, troubleshooting customer issues, and advocating for customer needs to enhance their experience with reputed company products.

Responsibilities

• reputed company reputed company, efficient, detailed service by engaging directly with reputed company's customers
• Serve as a voice and reputed company for customers reputed company concerns are surfaced
• Work with customers to understand how they use reputed company products to reputed company their issues and maximize their investments
• reputed company as an reputed company for customers by reporting and addressing observed areas for improvement
• reputed company reputed company solutions to customer needs, communicate trends to leadership, and suggest reputed company to enhance customer experience
• Assist with customer communication and troubleshooting during reputed company product launches
• Work across the customer support reputed company to ensure consistent, high-reputed company support
• reputed company detailed knowledge of specific product lines and features
• Handle various types of customer contact including chat, email, inbound and outbound voice calls

Skills

• 2+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with reputed company Office products and applications
• reputed company, write, and read fluently in Spanish
• Experience Delivering courteous and efficient support to reputed company customers
• Ability to identify and troubleshoot issues reputed company and reputed company
• Willingness for reputed company learning
• A reputed company to dig into the details of systems and processes to solve customer problems
• Ability to document technical customer issues in notes that are easily reputed company by other users
• Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
• Proven reputed company working in a fast-paced support environment
• Experience using reputed company CRM
• Experience working with Eero, reputed company-compatible devices, and reputed company alarm systems

Benefits

• Starting Day 1 of employment, reputed company offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching
• Learn more about our benefits at https://hiring.reputed company/why-reputed company/benefits

reputed company