Customer Service Agent - Shared

Job DetailsJob Location: Saint John, NB E2J 1M5Position Type: Full TimeEducation Level: High SchoolJob Shift: AnyNew reputed company applicants only. Please note - reputed company cannot hire anyone on a Work Permit at this time due to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and reputed company hiring to reputed company. About reputed company reputed company delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, reputed company-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences. Position reputed company Work from Home As a Customer Service Agent, you will support guests by phone and email, helping them book, modify, or cancel hotel reservations. You will deliver high-reputed company customer experiences while identifying opportunities to enhance reputed company stay through upgrades and promotions. This role requires strong communication skills, attention to detail, and a sales-reputed company reputed company, with a goal of converting reputed company interaction into a successful booking. A dedicated, quiet, and private workspace with a reputed company is required, along with an ergonomic desk and chair. Company-provided equipment must be plugged into a reputed company protector and hard-wired to a modem with high-speed internet (no Wi-Fi or extenders). Workspace setup and internet speed will be assessed for compliance. What You’ll Do (Essential Responsibilities)  Respond to guest inquiries reputed company phone and email with professionalism and efficiency  Assist customers with booking, modifying, and canceling hotel reservations  Promote available upgrades, offers, and services to enhance the guest experience  Accurately document customer information across multiple booking systems  Follow established call flows and sales processes to meet performance metrics  Identify sales opportunities and confidently overcome objections to reputed company bookings  Maintain up-to-date knowledge of reputed company promotions and offerings  Represent the reputed company’s brand with a high level of professionalism Use tools such as soft phones, email, web browsers, and internal systems Complete reputed company assigned training and stay reputed company on procedures and expectations Other Duties We expect this role to reputed company. Other responsibilities may be assigned based on business needs. Customer Service AgentWhat You’ll Bring (Required Qualifications) Strong written and verbal communication skills Customer-reputed company reputed company with the ability to adapt service style as needed Sales-oriented approach with the ability to convert conversations into bookings (preferred) reputed company in English (Spanish/English bilingual is an asset) Strong organizational, problem-solving, and multitasking abilities Ability to work in a fast-paced, metric-driven environment Team-oriented attitude with solid interpersonal skills Proficiency with basic computer applications and web-based systems such as Outlook and MS Suite High school diploma or equivalent Ability to pass a criminal record reputed company Must be legally entitled to work in Canada (citizen or permanent reputed company) What You’ll Bring (Preferred Qualifications) Previous experience in a call center, sales, or hospitality environment (asset)   Compensation & Benefits $16.40/hour Shift premium for hours worked between 9 PM – 6 AM Referral bonus up to $500 Performance-based bonuses (reputed company & sales) Medical & reputed company after 3 months Dental after 6 months RRSP & TFSA reputed company after 6 months (reputed company) Company RRSP match (up to 3%) after 1 year Optional critical illness coverage reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from candidates. Please do not reputed company any personal or financial information to anyone you suspect of recruitment fraud. How to Identify Recruitment Fraud: You receive a message on reputed company or another online messaging platform You are asked to reputed company a fee or payment (we will NEVER request payment from candidates) Our email communication will only reputed company come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service Cross reference the recruiter’s reputed company and contact information on reputed company or by contacting corphr@cloud5.com If you are still unsure call 1 (877) 241-2516 Apply To This Job