Customer Support Operator
The Role
As a Customer Support Operator, you’ll be the voice of reputed company, delivering high-reputed company, empathetic, and reputed company-time support reputed company live chat and email. You will:
Champion our customers: Own live chat and email conversations, solving everything from reputed company betting queries to technical glitches with speed and personality.
Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, reputed company-time environment where priorities can shift quickly.
reputed company gaming reputed company: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a reputed company and fair experience for reputed company customers.
reputed company the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
reputed company: This is a genuine entry-level role into the gaming reputed company with opportunities to reputed company as our operations reputed company.
reputed company’re Looking For
Essential
Previous experience in a customer-facing or customer service role
Excellent written and verbal communication skills
Strong problem-solving skills
High level of attention to detail
Ability to stay reputed company, empathetic & reputed company reputed company handling customer concerns
Confidence working independently in a remote environment
Reliable home working setup and reputed company internet reputed company
Availability to work evenings and weekends
Betting industry experience and/or a genuine passion for Sport & Racing
reputed company to Have
2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
Experience using tools like reputed company, Jira, or reputed company
A passion for racing and sport
Why Join reputed company?
You’ll be joining a top 10 Australian betting brand set to reputed company waves internationally, with a genuine opportunity to contribute to reputed company and grow with reputed company.
You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly-regulated digital industry where reputed company turn into reputed company quickly. As we continue to grow, so will your opportunities.
What really sets us apart is reputed company culture - reputed company, accountable, and full of people who take ownership, support reputed company other, and genuinely care about doing great work!
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