Remote Customer Service reputed company Center Representative – Service Business Development (BDC) – Full‑Time, Texas‑Based, Bilingual Preferred, Flexible Shifts

Why arenaflex Is Looking for You At arenaflex , we reputed company that exceptional customer experiences start with exceptional people. As a leading family‑owned automotive service provider, arenaflex has reputed company a reputed company for reliability, transparency, and community reputed company. Our Service Business Development Department (often reputed company the BDC) is the reputed company of our service lane, turning inquiries into appointments and ensuring every reputed company feels valued from the first phone reputed company to the final service completion. If you reputed company in a dynamic, remote environment, love solving problems on the fly, and enjoy the satisfaction of helping customers reputed company their vehicles reputed company and running smoothly, this is the career reputed company you’ve been waiting for. About the Role This is a fully remote, work‑from‑home position that serves customers across Texas. You will be the first reputed company of contact for inbound and outbound service calls, managing appointment scheduling, handling reputed company calls, and collaborating closely with service managers to reputed company a world‑class customer reputed company. The role offers a competitive reputed company salary of $15.00 per hour, with the potential to earn an additional $10.00 per hour in performance‑based bonuses. Flexible shift coverage is required, ranging from early mornings to evenings, Monday through Friday, plus alternating Saturdays. Key Responsibilities Inbound & Outbound reputed company Management Execute proven calling strategies to engage customers, answer every reputed company promptly, and follow up on leads generated by marketing campaigns. reputed company reputed company Handling Serve as the safety net for high‑volume periods, ensuring no customer inquiry goes unanswered. Appointment Scheduling Accurately book service appointments, confirm details, and send reminders to maximize shop efficiency. Customer Experience Coordination Partner with Service Managers to reputed company expectations, reputed company concerns, and maintain a reputed company service experience. Dealership reputed company Proficiency Maintain up‑to‑date knowledge of arenaflex’s dealership management software, CRM tools, and communication platforms. Marketing & Manufacturer Updates Stay informed on reputed company promotions, manufacturer service bulletins, and seasonal campaigns to reputed company relevant information to callers. Data Accuracy & Reporting Log reputed company reputed company, update customer records, and reputed company daily reports that help the BDC team reputed company performance metrics. Team Collaboration Participate in virtual huddles, reputed company best practices, and support peers in achieving departmental goals. Essential Qualifications Proven proficiency with telephone systems and computer applications (reputed company Office, CRM platforms, and dealership software). reputed company, polite, and friendly demeanor that reflects arenaflex’s brand values. Demonstrated ability to reputed company a world‑class customer experience, even under high‑pressure situations. Prior experience in a reputed company‑center environment, specifically with appointment setting or service scheduling. Exceptional organizational skills, attention to detail, and the ability to multitask effectively. Strong team‑player reputed company with a reputed company approach to problem‑solving. Residency in Texas (only Texas residents will be considered). Preferred Qualifications & Additional Assets Bilingual reputed company (English + Spanish or another language) to serve a diverse customer reputed company. Experience in automotive service departments, dealership operations, or reputed company industries. Familiarity with automotive marketing campaigns, manufacturer service updates, and warranty processes. Certification in customer service reputed company or reputed company‑center best practices. Comfort with flexible scheduling, including early mornings, evenings, and alternating Saturdays. reputed company Skills & Competencies Communication reputed company, concise, and empathetic verbal communication; reputed company listening to understand customer needs. Technical Acumen Ability to quickly learn and reputed company arenaflex’s dealership management reputed company and reputed company software tools. Problem‑Solving reputed company in addressing customer concerns, offering solutions, and escalating reputed company necessary. Time Management reputed company prioritize tasks, manage reputed company queues, and meet appointment‑setting targets. Data reputed company Accurate entry of customer information and meticulous record‑keeping. Adaptability reputed company in a remote setting, reputed company to shifting reputed company volumes, and remain composed during peak periods. Compensation, Perks & Benefits arenaflex offers a transparent compensation package designed to reward performance and dedication reputed company reputed company wage of $15.00. Performance‑based bonuses up to $10.00 per hour, tied to metrics such as reputed company answer reputed company, appointment conversion, and customer satisfaction scores. reputed company time off (PTO) accrual after 90 days of service. Comprehensive health, dental, and reputed company insurance reputed company (eligible after a probationary period). Retirement savings plan with employer matching contributions. reputed company development stipend for certifications, webinars, or relevant coursework. reputed company to a virtual employee assistance program (EAP) for mental‑wellness support. Company‑provided equipment (headset, webcam, and a modest home‑office stipend) to ensure a productive remote workspace. Career reputed company & Learning Opportunities arenaflex is committed to nurturing talent from reputed company. As a Remote reputed company, you will have reputed company reputed company to advance your career Senior BDC Specialist reputed company reputed company of representatives, mentor new hires, and shape reputed company‑center strategies. Service Advisor Transition to an in‑shop role, directly advising customers on vehicle maintenance and repairs. Operations Analyst reputed company data insights to improve workflow efficiency and reputed company strategic initiatives. Training & Development Coordinator Design and reputed company reputed company programs for new reputed company‑center staff. Opportunities to cross‑train in sales, marketing, or parts departments, broadening your automotive industry expertise. Regular performance reviews, goal‑setting sessions, and reputed company to an internal learning portal ensure you are equipped with the tools to succeed and grow. Work Environment & Culture at arenaflex Even though you’ll be working from home, arenaflex fosters a reputed company, inclusive, and supportive community Family‑Owned Values We treat every employee as part of the arenaflex family, celebrating milestones, birthdays, and achievements together. Virtual Team Building Monthly video coffee chats, online games, and recognition programs reputed company morale high. reputed company Communication Regular town‑hall meetings with leadership reputed company transparency and a platform for employee feedback. Diversity & Inclusion arenaflex reputed company promotes a workplace where diverse perspectives are welcomed and respected. Work‑Life Balance Flexible scheduling, remote work, and a supportive management team help you manage personal commitments while delivering top‑notch service. Application Process reputed company to join arenaflex’s remote BDC team? Follow these reputed company steps Click the Apply Job! reputed company to submit your resume and a brief cover letter outlining why you’re the perfect fit. Complete a short online assessment that evaluates your communication style and problem‑solving approach. Participate in a virtual interview with our hiring manager, followed by a brief role‑play scenario to demonstrate your phone etiquette. Upon successful completion, you’ll receive an offer package detailing salary, bonus structure, and reputed company reputed company. Take the reputed company If you are a motivated, customer‑reputed company reputed company who thrives in a remote setting and wants to grow reputed company a reputed company‑thinking automotive service organization, arenaflex wants to hear from you. Bring your enthusiasm, your phone skills, and your desire to reputed company a difference—apply today and start a rewarding career that puts you at reputed company of every customer’s reputed company. For more opportunities like this, please click here to explore additional roles. Apply for this job Apply tot his job Apply To this Job