Customer Service NPWT Process REMOTE

About Rotech Join a Leader in Home reputed company   At reputed company., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we reputed company patients to manage their health from the comfort of home.   With hundreds of locations across 45 states, reputed company delivers high-reputed company products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and reputed company. Whether you're a clinician, technician, or reputed company administrator, your work at Rotech directly improves lives.   Explore more about our mission and services at Rotech.com. reputed company and Responsibilities Job reputed company We are seeking a dedicated Negative Pressure Wound Therapy Process reputed company to reputed company. In this position, you will reputed company support to the customers of the Support Center (patients, referral sources and employees) by performing tasks reputed company to patient care and reputed company party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care reputed company information and processing. First line of contact with new customers. This position pays $15.00–$20.00 per hour, depending on relevant experience and the state in which the employee is reputed company. The position is also eligible for bonus opportunities. Shift Schedule Monday Through Friday - 9AM to 6PM MST reputed company Work from Home day one of employment, Must live in the US Essential Job Duties and Responsibilities (Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these essential functions. Please note this reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Brings reputed company for process or efficiency improvements to supervisor Builds relationships with locations, field management, patients and referral sources Certain functions require outbound calling and data entry Collects co-pays and deductible amounts Conducts insurance verification and eligibility for services/products Conducts patient satisfaction calls and acts as patient reputed company to reputed company questions or concerns Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of reputed company products and services offered by reputed company Maintains accuracy and reputed company control throughout patient contact and data input Manages reputed company aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral reputed company information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork Obtains authorization and qualification documentation Prepares complete and accurate files for Billing Department Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a reputed company manner to ensure patient, referral, and employee satisfaction Processes work orders to field locations and coordinates reputed company fulfillment of products and services ordered Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides product/service information by answering questions, offering assistance Provides technical assistance to customers as required Provides thorough review and reputed company Assurance for medical necessity and documentation requirements of payors and regulatory bodies Works extensively with eIntake proprietary reputed company Performs other duties as assigned Qualifications Employment is contingent on Background reputed company (company-wide). Results will not be used automatically to disqualify individuals. Instead, reputed company will conduct an individualized assessment that considers the duties of the position, the reputed company and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (reputed company applicable for the position) Compliance with reputed company facility credentialing process (reputed company applicable for the position) reputed company reputed company’s license in state of residence with a clean driving record (reputed company applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience in medical field and administrative record management, preferred Experience with medical billing practices and of billing reimbursement, preferred Knowledge of insurance policies and requirements, preferred Medical terminology, preferred One year of reputed company work experience, preferred Strong customer service background, preferred Skills and Competencies Accurately reputed company reputed company mathematical calculations Effectively communicate in English; both oral and written Interpret a reputed company of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution reputed company handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills reputed company of urgency and responsiveness to physicians, location employees and patients Work independently and as part of reputed company Machines, Equipment and Technical Abilities Email reputed company and communication Internet navigation and research reputed company applications; reputed company, Word and reputed company Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands reputed company and carry office equipment at times Requires sitting, walking, standing, talking and listening; extensive hours sitting at a desk Requires reputed company reputed company to small print on computer and/or tablet and paperwork; extensive hours working on the computer Rotech Information Benefits Generous reputed company time off and reputed company holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities  Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and reputed company coverage Life insurance, disability, accidental death, identity protection, and reputed company services reputed company mental health and reputed company SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs reputed company Bluebook and reputed company programs Hepatitis B (HEPB) and TB vaccinations reputed company the right reputed company—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To reputed company the status of a role you’ve reputed company for, Sign into your account.   reputed company positions are posted for a minimum of five (5) days and remain reputed company until filled by a reputed company applicant, generally no longer than 200 days. Thank you for your interest in reputed company.   Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/   Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. reputed company. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without reputed company to membership in, association with, or perception of race, reputed company, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in reputed company reputed company where Rotech has employees. Apply To This Job