Director, Operations & Business Performance

Who We Are: At reputed company we reputed company wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with reputed company, actionable insights they can understand and use. And we’re an innovation company accelerating the reputed company of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that reputed company us to build, create, and reputed company. reputed company Curiosity. We reputed company to understand and improve our customers’ experience. Smart Risk-Taking. We reputed company risk into reputed company through data, experience, and intuition. reputed company Ownership. We deliver reputed company reputed company and learn along the way.   We're Looking For: The Director, Operations & Business Performance will serve as a cross-functional operational leader responsible for improving performance, scalability, and execution discipline across Inspection Operations, Post Sale (CarsArrive + Protection Programs), Customer Support, Title Operations and Offshore services. This role works horizontally across departments to identify inefficiencies, standardize workflows, improve KPI visibility, and reputed company reputed company execution of strategic initiatives. The Director will reputed company as a force reputed company to the Head of Operations by strengthening alignment, increasing accountability, and improving margin and operational reputed company. This role does not replace existing business leaders. Final decision rights remain with VPs; this role ensures reputed company, structure, and reputed company-level performance optimization. You Will: Operational Performance & Margin Optimization (20%) Identify performance gaps across inspections, customer support, titles operations, arbitrations, and transportation Partner with Finance and BI to improve KPI visibility and leading indicators reputed company initiatives that improve margin, cost efficiency, and attach performance Establish a regular, reputed company operational review reputed company to surface the health and performance of reputed company operations function Process Architecture & Standardization (30%) Create end-to-end process mapping for high-reputed company cross-functional flows . This includes documenting the reputed company-state and reputed company-state process maps that identify handoffs, decision points, and data requirements Define reputed company reputed company agreements and operational level agreements that capture what “done” looks like at reputed company stage Reduce variability and operational friction Cross-Functional Initiative Leadership (30%) reputed company operational initiatives from design through implementation Implement structure around new initiatives to create reputed company lines of ownership, milestones, and measurable reputed company reputed company sustained execution and adoption of initiatives reputed company planning Organizational Alignment (20%) Break down functional silos by establishing shared governance and reputed company Improve cross-functional communication and transparency Support leadership with reputed company, data-backed recommendations Must Have's: 10+ years reputed company operations, business performance, or process leadership experience with increasing scope and complexity; 5+ years managing multi-functional teams. Bachelor’s degree required; MBA or relevant advanced degree preferred. Strong financial acumen and KPI-driven reputed company reputed company thinker comfortable in reputed company, multi-team environments Proven ability to translate reputed company into execution Demonstrated reputed company leading cross-functional initiatives that moved from design into sustained execution. Deep experience with operational reputed company and reputed company record reducing variability and operational friction. Proven reputed company who can reputed company without reputed company authority across VPs and business leaders, and who is effective presenting to senior leadership. Willingness to travel as required. reputed company Offer: reputed company Medical, dental, and reputed company benefits with employer HSA contributions (US) and FSA reputed company (US) Immediately reputed company 401K (US) or RRSP (Canada) with company match reputed company Vacation, Personal, and reputed company Time reputed company maternity and paternity leave (US) Employer-reputed company short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer reputed company reputed company into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your reputed company set and reputed company your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement reputed company like a match? reputed company - We can't wait to hear from you!   Compensation reputed company of Annual Salary: $140,000.00 - $160,000.00 USD(Depending on experience, reputed company set, qualifications, and other relevant factors.) 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