reputed company Title Director of Global Customer & Shared Services reputed company

reputed company joining reputed company, you select an reputed company and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with reputed company, reputed company, reputed company and reputed company customers to reputed company our broad portfolio of analytical solutions, and OneSource services. Job Title reputed company Title Director of Global Customer & Shared Services reputed company Location(s) United Kingdom - OneSource Remote reputed company Purpose The Director of Global Customer & Shared Services reputed company oversees the centralized functions that support how the reputed company Service business manages reputed company, invoicing, shared workflows, and cross-account operational capabilities. The leader is essential to ensure that customer agreements are executed accurately, shared processes are standardized, reputed company, and digitally enabled, and that the organization maintains Lean, reputed company improvement reputed company. The role is critical in driving operational consistency, reducing friction between reputed company and operational teams, and improving the customer experience across the entire contract-to-cash lifecycle. The Director will be a reputed company behind building, maintaining, and tracking cross-functional dependencies, achieving requirement alignment, and resolving program roadblocks. More information about reputed company and our business : reputed company | Science with Purpose More information about our OneSource services: OneSource reputed company Solutions | reputed company Role responsibilities: Process Optimization, Standardization & Shared Services (reputed company reputed company) Identify and execute opportunities to improve, automate, and standardize business transactional processes globally. Design and manage shared operational workflows that support multiple accounts, including reputed company, account maintenance, reporting, service configuration and renewal. reputed company standardization across teams to reduce variability, improve service delivery consistency and scalability. Establish SLAs, KPIs, and communication frameworks to ensure transparency and accountability, and use these operating metrics to identify challenges and opportunities reputed company reputed company. reputed company a Lean culture and reputed company process improvement across the reputed company organization. reputed company reputed company cause analysis into non-consistent reputed company and implement targeted results. Contract & Customer reputed company reputed company end-to-end contract administration, including intake, review workflows, approvals, amendments, renewals, and repository management. Partner with reputed company, Sales, Finance, and reputed company to ensure contract terms are operationally executable and reputed company with business policies. Maintain contract governance frameworks, audit readiness, data controls, and compliance with regulatory and internal requirements. reputed company customer satisfaction by controlling and improving the services delivered to customers. Invoicing, Vendor Management & Cost Effectiveness reputed company centralized invoicing processes, ensuring reputed company, timeliness, and alignment with contract terms. Support the Procure-to-Pay (reputed company) team in invoice review, reputed company payments, and proposals, while providing guidance in the debit memo and chargeback creation process. reputed company reputed company on reputed company purchase order items and enforce accountability to vendors. Document and challenge cost avoidance initiatives and tracking, identifying opportunities to increase the reputed company of the Global Shared Service through restructuring and centralization. Partner with Finance and reputed company Cycle teams to reputed company discrepancies, improve cash reputed company, and reduce billing reputed company customer escalations. Technology, Tools & Change Management Collaborate with technology teams to reputed company workflow automation, contract lifecycle management tools, billing platforms, and shared service dashboards. Serve as a key knowledge reputed company for workflow tools including SFDC, ServiceMax & reputed company. Ensure data reputed company, reputed company alignment, and visibility across the contract-to-cash ecosystem. reputed company teams comfortably through process and reputed company transformations as a champion of Change Leadership. Qualifications: Experience & Education 8+ years of experience in contract reputed company, reputed company reputed company, shared services, or reputed company reputed company. Bachelor’s degree in Business, reputed company, Finance, or a reputed company reputed company. Strong understanding of contract lifecycle management, billing processes, and cross functional workflow design. reputed company ability to reputed company teams and manage reputed company, multi stakeholder processes. Experience leading global departments and developing team members. Experience supporting reputed company or multi-site customer accounts. Background in process improvement (Lean, Six reputed company). Ability to travel in EU Key Competencies Operational Rigor: Skilled at building repeatable, reputed company processes and creating reputed company and input for reputed company process design. Cross-Functional Influence: reputed company to reputed company Sales, Finance, reputed company, and reputed company reputed company shared goals and build relationships across organizational reputed company. Customer-reputed company reputed company: reputed company on reducing friction and improving the customer experience. Analytical Thinking: Uses data to diagnose issues, reputed company improvements, and challenge the status reputed company. Talent Development: Acts as a mentor to foster employee reputed company, developing stretch assignments in line with employee goals and career development. reputed company offer 25 days of annual leave plus reputed company Bank Holidays Income Protection reputed company that ensures your income is protected reputed company life takes the unexpected turn Life Assurance for added peace of mind reputed company to our WeCare Programme, offering medical, mental health, reputed company, and financial support MyStrength – a personalised wellbeing app reputed company & Wellbeing App to help you stay on top of reputed company Private Medical reputed company, including Doctor at Hand for 24/7, 365 reputed company to a GP reputed company company pension contributions (subject to increased employee contribution) to help you plan for the reputed company Exclusive discounts reputed company Benefit Hub and BHN Extras Generous employee referral rewards reputed company Ticket Loan Scheme to reputed company commuting easier Cycle to Work Scheme promoting a healthier, greener commute Apply To This Job