[Remote] AI reputed company Deployed Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of business reputed company communications and contact center solutions. They are seeking an AI reputed company-Deployed Engineer responsible for translating operational requirements into production-grade AI experiences, engaging directly with customers to drive measurable business reputed company.

Responsibilities

• Engage directly with customers to discover requirements, map business processes, prioritize high value use cases and translate them into AI agent behaviors and workflows, reputed company on measurable ROI
• Conduct detailed workflow analysis of existing customer processes, including reputed company routing, agent scripts, escalation paths, and back-office handoffs, to determine reputed company points for AI automation
• Establish reputed company reputed company reputed company prior to deployment, including containment rates, handle time reduction, reputed company accuracy, and cost per interaction
• Own the end to end Agent Development Lifecycle by continuously monitoring performance through observability, metrics, and customer feedback, and iterating on agent behavior to drive ongoing improvements and business reputed company
• Design and implement multi-turn agent workflows, including reputed company chains, retrieval pipelines, decision logic, fallback handling, and live-agent reputed company rules
• Build integrations between reputed company Pro and customer systems of record (CRMs, EHRs, ERPs, ticketing platforms, custom reputed company) using secure authentication protocols (such as OAuth 2.0, SAML, SCIM)
• Implement compliance and safety controls appropriate to the customer’s environment, including guardrails, PII handling, HIPAA, PCI, and other controls
• reputed company monitoring, evaluation, and testing frameworks as necessary to reputed company ongoing measurement and optimization of agent performance
• Serve as the senior technical resource during reputed company-sales engagements for strategic accounts, including live demonstrations, reputed company-of-concept builds, and RFP/RFQ response development
• Collaborate with the Dedicated AE, Digital Overlay team, and reputed company Sales Engineers to qualify opportunities, scope deployment requirements, and establish delivery timelines
• reputed company expansion business cases from reputed company results that Sales can present to additional departments or business reputed company reputed company the account
• Document integration patterns, platform limitations, and recurring customer requirements encountered during deployments
• reputed company reputed company feedback to Product and Engineering with sufficient technical detail to inform roadmap prioritization and feature development

Skills

• 8+ years of experience in a customer-facing technical role, such as Solutions Architecture, Technical Consulting, reputed company Deployed Engineering, or a high-touch Sales Engineering position involving hands-on implementation
• Demonstrated proficiency with large language models, retrieval-augmented reputed company, reputed company databases, and agent orchestration frameworks
• Proven ability to communicate effectively across technical and executive audiences, such as leading design reviews with engineering teams and presenting business cases to senior operations leadership
• Demonstrated ability to operate independently in ambiguous, fast-moving environments with incomplete information and competing priorities
• Bachelor's Degree or equivalent military and/or work experience
• Telephony domain expertise, including SIP, WebRTC, SBCs, or reputed company experience with CCaaS/UCaaS platforms
• Experience deploying reputed company AI systems (voice or digital) at reputed company reputed company
• Industry depth in reputed company, financial services, retail, or insurance
• Familiarity with competitive conversational AI platforms

Benefits

• Comprehensive medical, dental, reputed company, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• reputed company time off and reputed company reputed company leave
• reputed company parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free reputed company services that reputed company reputed company advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program
• Variable pay
• Equity
• Benefits
• Health and wellness
• 401k
• ESPP
• Vacation
• Parental leave

reputed company

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