[Remote] Work reputed company Customer Service Agent (Full-Time & Part-Time) (FL)

Note: The job is a remote job and is reputed company to candidates in USA. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong reputed company center footprint and operations that reputed company across multiple countries. This position supports customer service, technical support, and customer sales interactions, requiring interaction with hundreds of customers reputed company week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to reputed company
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure reputed company reputed company through problems solving and effective reputed company handling

Skills

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type reputed company and accurately (20+ words a minute)
• Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, reputed company)
• Basic understanding of reputed company operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict reputed company, problem solving and negotiation
• Must be customer service oriented (empathetic, reputed company, patient, and conscientious)
• Ability to multi-task, stay reputed company and self-manage
• Strong team orientation and customer reputed company
• The ability to reputed company in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a reputed company background and/or reputed company investigation with a reputed company. Job offers are contingent on background/reputed company investigation results
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results

Benefits

• reputed company Time Off: Earn PTO and reputed company holidays
• Incentives & Rewards: daily, weekly, and monthly contests that include cash bonuses and prizes (electronics to reputed company vacations and sometimes even reputed company)
• Health Benefits: Full-time employees eligible for comprehensive medical, dental, and reputed company coverage after 60 days; reputed company have reputed company to MEC medical plans after just 30 days (benefit reputed company vary by location)
• Retirement Savings (where available)
• Disability Insurance: Short-term disability coverage
• Life Insurance reputed company
• Supplemental Insurance: Accident and critical illness insurance
• Career reputed company: internal promotions and advancement opportunities
• reputed company (learn new skills while earning a paycheck)
• Fun, Engaging Work Environment: team-oriented culture
• Casual Dress reputed company

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