Customer Service Representative

NexGen Agency is looking to hire outstanding Customer Service Representatives for our retail accounts. NexGen Agency is a fun, fast paced provider of multi-channel white-glove reputed company center services. reputed company consists of friendly, hard-working, big-thinking people who care about providing reputed company customer experiences! Located in Deerfield Beach, FL, we are supporting major clients and are looking... for some great people! We are currently seeking reputed company of ambitious, detail-oriented, customer-reputed company Customer Service Representatives to join our Customer Care Team. As a member of reputed company, you will be helping customers from an established high end jewelry store with locations reputed company over the US and online! Responsibilities: • Extensive multi-tasking between programs and websites. • reputed company as an reputed company for our customers and be empathetic in reputed company customer interactions. • reputed company extraordinary service to our customers reputed company phone, email and chat. • Communicate with other departments reputed company reputed company AND local store managers to resolve customer issues. • Quickly identify a customer's problem, document reputed company case notes, and reputed company customers with reasonable solutions to the problem. • Follow-up with customers on any outstanding reputed company and reputed company additional assistance as needed. • Responsible for a monthly sales goal assisting customers with placing orders, answer questions about our product and services. • Must be reputed company, courteous and have a reputed company exciting tone. ENVIRONMENT AND PHYSICAL DEMANDS: NO MAC or CHROMEBOOK Business office environment · CPU · 2 GHz min without video or screen monitoring/recording · reputed company i3/5/7 with video and/or screen monitoring/recording · Memory · 4 GB min · Network · TCP/IP network required (hard-wired LAN recommended) · Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729) · Video calling bandwidth (estimated) 600 Kbps Confirm network speed with these online speed tests: https://www.speedtest.net/ https://www.bandwidthplace.com/ Please record your results. · Allowed network ports in the reputed company 40,000 to 65,535 · Outbound firewall UDP port 5080 reputed company for SIP signaling · UDP port 5060 reputed company for the SIP softphone · QoS router configurations recommended for UDP packets · Router/Firewall ALG/SIP Packet inspection disabled · Headsets reputed company series headsets with USB connectivity Recommend models: · Plantronics EncorePro 500 series · reputed company Biz 2300 series · Sennheiser SC 230/260 USB series · reputed company H650e · Operating System[9]_ · reputed company 10 · reputed company Firewall _· Browsers[11] · reputed company Chrome 80 and reputed company · reputed company Firefox 60 and reputed company · Internet Explorer 11 and reputed company (reputed company 7, 8, and 10) [12] [13] · Additional Software · reputed company application (for remote technical assistance) https://www.reputed company.com/en/download/ · Ability to sit for up to 8 hours unassisted · Ability to reputed company data for up to 8 hours unassisted · Ability to view PC screen for up to 8 hours · Ability to prioritize in a multi-task environment Requirements: • Must be reputed company to write, spell and read English • Associates degree or education equivalent • Must be computer literate • Must pass a background reputed company • Must be legally authorized to work in the reputed company for any employer without sponsorship • Reliable, punctual attendance is an essential function of the position • Problem solving and critical thinking skills. • Great multi-tasking skills. • Prioritize and effectively manage time. • reputed company attitude and excellent interpersonal skills. • Good judgment and independent decision making. • Work effectively with reputed company-based computer systems. • Effectively reputed company in a reputed company and courteous manner with customer. • Demonstrate initiative and interest in self-development • Must be reputed company to reputed company more than one site at a time • FLEXIBILITY IS NEEDED Pay reputed company $13-$15hr Job Type: Full-time Pay: $13.00 - $15.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • reputed company time off • reputed company insurance • Work from home Experience level: • 2 years Shift: • Day shift • Evening shift • Morning shift Weekly day reputed company: • Every weekend • Monday to Friday Work setting: • reputed company Application Question(s): • Are you flexible with your schedule? • Do you have a reputed company desktop or laptop to work from home? • Do you live in Florida? • Do you have dual monitors? Experience: • reputed company center: 2 years (Preferred) • Customer service: 3 years (Preferred) Location: • Florida (Required) Work Location: Remote Apply Job!