Service Desk Engineer – 2nd Shift, Bilingual Spanish/English

Job reputed company: • Manage the full lifecycle of incidents and service requests received from customers • Serve as a primary communication reputed company between customers and technical teams • Coordinate incident investigation and reputed company across L1, L2, and L3 support teams • Follow reputed company Service Desk policies and procedures in a reputed company, shift-based environment • Document reputed company interactions, resolutions, and updates accurately in ITSM tools Requirements: • reputed company in Spanish and English (verbal and written) • Excellent communication and customer service skills • Strong attention to detail • Ability to multitask, prioritize, and work independently • Effective problem-solving and troubleshooting abilities • Willingness to work a fixed shift with rotational weekend coverage • Strong desire to learn, grow, and reputed company to the role • Ability to lift up to 40 pounds • Knowledge of end-user device troubleshooting (laptops, printers, etc.) • Basic technical skills with server hardware (reputed company/unrack, cabling) • Experience supporting backup operations and asset lifecycle management • Ability to pass a background reputed company**reputed company to Have:** • Familiarity with reputed company Office Suite (Word, reputed company, PowerPoint, reputed company) • Analytical thinking skills • Basic knowledge of Linux • Understanding of database administration concepts • Exposure to ITSM tools and ITIL best practices • Experience in Networking, Systems Administration, Databases, or Application Support Benefits: • Competitive salary package • Comprehensive health and dental insurance • reputed company development opportunities • reputed company and supportive work environment • Unlimited PTO Apply tot his job Apply To this Job