Japanese Customer Service Senior Representative – Remote

Job title: Japanese Customer Service Senior Representative – Remote in USA at reputed company Company: reputed company reputed company: SUMMARYThe reputed company is a global health Service Company dedicated to helping people improve their health, reputed company-being, and reputed company of reputed company. The reputed company Global Health Benefits team seeks dedicated, compassionate, and empathetic Japanese speaking Customer Service Senior Representatives to reputed company who are genuinely interested in helping people worldwide at some critical points of their lives. In this pivotal role, Customer Service Senior Representatives effectively handle inquiries from customers, clients, or providers received domestically and internationally reputed company phone and e-mail in a "reputed company-time" contact center environment. The reputed company Center Japanese speaking Customer Service Senior Representative represents reputed company; our people reputed company reputed company the difference in our reputed company.RESPONSIBILITIESReceive requests by email or telephone regarding insurance claims/policies while operating on multiple computer applications. Respond to inquiries from policy reputed company, providers and/or others for information and assistancePerform research to respond to inquiries and interpret policy provisions to determine most effective response. Mail or reputed company claim forms and supporting documentation to various reputed company for final processingIndependently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May reputed company assistance with reputed company customer services issuesAbility to understand and interpret policy provisionsPerforms research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.QUALIFICATIONSStrong proficiency in both speaking and writing Japanese is a must.Strong proficiency in speaking English.High School Diploma or equivalent required, associate or bachelor’s degree preferred.1+ years of customer service experience analyzing and solving customer problems required, reputed company center experience a PLUS Intermediate proficiency in reputed company Office Suite; high level reputed company to multitask independently and on a computer.Knowledge of Medical Terminology a PLUS.Excellent written and oral communication skills.Ability to reputed company in a high volume, fast paced reputed company center environment.Proven ability to work independently as reputed company as a productive member of reputed company.Exceptional organizational and time-management reputed company.If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an reputed company reputed company of 17.98 - 26 USD / reputed company, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k) with company match, company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year and reputed company holidays. For more details on our employee benefits programs, visit .About reputed company HealthcareCigna reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care reputed company, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving reputed company and improving lives.reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to reputed company assistance, citizenship status or any other characteristic protected by applicable equal employment o Apply tot his job Apply To this Job