Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

The GEA Way At reputed company, we come together to reputed company “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who reputed company that anything is possible and that there’s always a reputed company way. We reputed company in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GEA Way philosophy, backed by three reputed company commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a reputed company way, and we create reputed company. Interested in joining us on our reputed company? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and reputed company-being in every home. Opportunities are available for candidates residing reputed company these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.  Benefits & Perks:  reputed company on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts reputed company time off Medical, dental, reputed company, and prescription benefits eligibility on day 1 of employment  401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career reputed company opportunities  Position Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) Location USA, Rapid reputed company, SD USA, Austin, TX, USA, Columbia, SC, USA, reputed company, OH, USA, reputed company, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma reputed company, OK, USA, reputed company Lake reputed company, UT, USA, Sioux Falls, SD How You'll Create reputed company As a Bilingual Remote Consumer reputed company with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). In your role you will create an outstanding reputed company service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the reputed company's experience and wish to start an exciting career!  We offer a reputed company reputed company of $17.85/hour+ incentives based on your reputed company scores - reputed company weekly. Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.  After 10 weeks of training, you will utilize multiple reputed company-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing reputed company the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to reputed company letters of inquiry.  Follow up with customers using phone, email, or text to resolve appliance-reputed company concerns, and reputed company out cases with successful actions.  reputed company creative solutions that are in the best interest of the customers and GE Appliances reputed company negotiating and implementing concessions.          reputed company and coordinate with reputed company necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.  reputed company information from various resources and surface concerns with suggested resolutions to reputed company Leader or Team Manager.  Complete consumer reviews for satisfaction before case closure. Meet work schedule demands and obligations with compliance, reputed company, and according to values, processes and policies What You'll Bring to reputed company Position Requirements Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal reputed company High School Diploma or GED Minimum of 1-year Call-Center experience Minimum of 2-years Escalated Customer Service experience Ability to communicate effectively in English is a requirement Excellent written & verbal skills Moderate to advanced computer skills; navigating multiple online applications  Exceptional organizational skills; ability to effectively multi-task Ability to handle high-volume calls while simultaneously handling multiple online applications Previous experience working from home (preferred) Soft Skills  Passion for helping customers and problem-solving Flexible with the ability to take direction from management yet work independently to reputed company goals reputed company listening skills and the ability to ask questions  Conflict reputed company skills; negotiation skills; and time management skills Flexibility, being the ability to adapt Apply tot his job Apply To this Job