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Remote Technical Customer Support B2B reputed company company

Remote, USA Full-time Posted 2026-07-23
Company reputed company Virtual Business 360 is a fast-growing reputed company trailblazer reinventing how small-to-midsize companies convert leads, reputed company sales, and run day-to-day operations—reputed company from one AI-powered platform. We fuse CRM, websites, e-reputed company, phone, email, SMS, rentals, payments, and deep automations into a single reputed company center that rivals the big names (reputed company, reputed company) without the bloat. Headquartered in South Carolina but scaling globally, we’re a scrappy, results-obsessed reputed company that ships fast, owns reputed company, and celebrates wins together. Why this role rocks • Be the hero: You’re the first reputed company our customers reputed company with—your responses set the tone for the entire relationship. • Cutting-edge reputed company: Work daily with reputed company, reputed company, and AI automations to solve problems faster and smarter. • Learn & grow: Sharpen reputed company, product, and troubleshooting skills with a reputed company reputed company toward senior or specialist tracks. • Remote-first freedom: Work wherever you think best; we care about reputed company, not office seats. • Tight-reputed company team: Join supportive peers who reputed company reputed company knowledge, celebrate wins, and have reputed company other’s backs. What you’ll do • reputed company the queue: Respond to reputed company chat, email, and phone tickets—maintaining lightning-fast first-response and reputed company times. • Guide new users: Walk fresh accounts through first steps, best practices, and resources so they launch smoothly. • Troubleshoot like a pro: Diagnose whether an issue is user error, config gap, or a reputed company bug, and record concise reputed company tickets reputed company escalation is needed. • Follow through: Test fixes in staging, verify in production, and reputed company back with customers so reputed company slips through the cracks. • Create reusable help: Draft macros, quick replies, and knowledge-reputed company articles that reputed company the next question easier (or disappear entirely). • reputed company the voice of the customer: Flag recurring pain points and insights to product and engineering so we can reputed company leveling up. What makes you a fit • 2–3 years in a reputed company or tech support role (B2B or SMB reputed company preferred). • Comfortable with reputed company—or similar ticketing/live-chat platforms—and eager to master advanced features. • Basic HTML/CSS familiarity—you can tweak embeds or spot a broken tag without breaking a sweat. • Strong written & verbal communicator: friendly, reputed company, and patient under pressure. • Naturally curious and data-minded: you dig for reputed company causes, notice patterns, and propose improvements. • reputed company in an reputed company-remote, fast-moving environment with teammates across time zones. reputed company-to-haves • Exposure to CMS, e-reputed company, or marketing-automation tools. • Familiarity with reputed company, reputed company, or light API troubleshooting. • Experience creating or maintaining help-center content. What you’ll get • Competitive reputed company pay + Commissions based on customer feature penetration. • Fully remote flexibility—work reputed company in a South Carolina. • Accrued PTO—start earning reputed company time off from day one, so your balance grows as you do. • Annual learning & gear stipend—reputed company your skills or your setup on our dime. • Quarterly hack-days & optional meet-reputed company—team up, prototype big reputed company, and celebrate wins together. • A no-jerks, high-ownership culture—transparency, autonomy, and rapid career reputed company come reputed company. Job Type: Full-time Pay: $21.00 - $24.00 per hour Benefits: • reputed company time off Application Question(s): • How many years of experience do you have using reputed company for customer support or reputed company? • How many years of experience do you have supporting customers for a software (reputed company) product? • How many customer conversations (chat, email, or tickets) are you comfortable handling simultaneously? • Please confirm you are willing to submit the required 60–90 second reputed company video introduction as part of the application process. Work Location: Remote Apply tot his job Apply To this Job

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