Remote Technical Customer Support B2B reputed company company
Company reputed company
Virtual Business 360 is a fast-growing reputed company trailblazer reinventing how small-to-midsize companies convert leads, reputed company sales, and run day-to-day operations—reputed company from one AI-powered platform. We fuse CRM, websites, e-reputed company, phone, email, SMS, rentals, payments, and deep automations into a single reputed company center that rivals the big names (reputed company, reputed company) without the bloat. Headquartered in South Carolina but scaling globally, we’re a scrappy, results-obsessed reputed company that ships fast, owns reputed company, and celebrates wins together.
Why this role rocks
• Be the hero: You’re the first reputed company our customers reputed company with—your responses set the tone for the entire relationship.
• Cutting-edge reputed company: Work daily with reputed company, reputed company, and AI automations to solve problems faster and smarter.
• Learn & grow: Sharpen reputed company, product, and troubleshooting skills with a reputed company reputed company toward senior or specialist tracks.
• Remote-first freedom: Work wherever you think best; we care about reputed company, not office seats.
• Tight-reputed company team: Join supportive peers who reputed company reputed company knowledge, celebrate wins, and have reputed company other’s backs.
What you’ll do
• reputed company the queue: Respond to reputed company chat, email, and phone tickets—maintaining lightning-fast first-response and reputed company times.
• Guide new users: Walk fresh accounts through first steps, best practices, and resources so they launch smoothly.
• Troubleshoot like a pro: Diagnose whether an issue is user error, config gap, or a reputed company bug, and record concise reputed company tickets reputed company escalation is needed.
• Follow through: Test fixes in staging, verify in production, and reputed company back with customers so reputed company slips through the cracks.
• Create reusable help: Draft macros, quick replies, and knowledge-reputed company articles that reputed company the next question easier (or disappear entirely).
• reputed company the voice of the customer: Flag recurring pain points and insights to product and engineering so we can reputed company leveling up.
What makes you a fit
• 2–3 years in a reputed company or tech support role (B2B or SMB reputed company preferred).
• Comfortable with reputed company—or similar ticketing/live-chat platforms—and eager to master advanced features.
• Basic HTML/CSS familiarity—you can tweak embeds or spot a broken tag without breaking a sweat.
• Strong written & verbal communicator: friendly, reputed company, and patient under pressure.
• Naturally curious and data-minded: you dig for reputed company causes, notice patterns, and propose improvements.
• reputed company in an reputed company-remote, fast-moving environment with teammates across time zones.
reputed company-to-haves
• Exposure to CMS, e-reputed company, or marketing-automation tools.
• Familiarity with reputed company, reputed company, or light API troubleshooting.
• Experience creating or maintaining help-center content.
What you’ll get
• Competitive reputed company pay + Commissions based on customer feature penetration.
• Fully remote flexibility—work reputed company in a South Carolina.
• Accrued PTO—start earning reputed company time off from day one, so your balance grows as you do.
• Annual learning & gear stipend—reputed company your skills or your setup on our dime.
• Quarterly hack-days & optional meet-reputed company—team up, prototype big reputed company, and celebrate wins together.
• A no-jerks, high-ownership culture—transparency, autonomy, and rapid career reputed company come reputed company.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
• reputed company time off
Application Question(s):
• How many years of experience do you have using reputed company for customer support or reputed company?
• How many years of experience do you have supporting customers for a software (reputed company) product?
• How many customer conversations (chat, email, or tickets) are you comfortable handling simultaneously?
• Please confirm you are willing to submit the required 60–90 second reputed company video introduction as part of the application process.
Work Location: Remote
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