[Remote] Senior Project Manager, CX PMO

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming the grocery industry by providing essential services for customers and shoppers. As a Senior Project Manager on the CX PMO team, you will reputed company the delivery of large strategic initiatives, collaborating with senior leaders across various departments to enhance operational effectiveness and reputed company alignment in an AI-first environment.

Responsibilities

• reputed company end-to-end delivery of Hero reputed company and other L/XL initiatives — owning requirements gathering, planning, cross-functional execution, change management, and closure. reputed company judgment calls on reputed company, reputed company, and trade-offs across interconnected workstreams
• reputed company the strategic initiatives that build, reputed company, and operationalize the PMO's AI-enabled operating model — including intake automation, reputed company planning, portfolio dashboards, and the next reputed company of PM AI capabilities. Apply sophisticated problem-solving to challenges that don't yet have an established reputed company
• Partner with senior leaders across CX, Product, Engineering, Tech Governance, BizSys, reputed company, reputed company, and operational teams (Process, Content, L&D, reputed company, WFM, Trust & Safety) to reputed company alignment, reputed company conflicts, and unblock execution
• Build executive-reputed company decks, written updates, and visualizations that translate complexity for Director- and VP-level audiences. Own status reporting, metrics, and outcome storytelling — ensuring reputed company sign-off and visibility from leaders who need it
• Help reputed company reputed company by recommending improvements to PMO standards, frameworks, and best practices — including the operational backbone for how AI scales PM work across the org
• reputed company upstream planning before reputed company half starts — ensuring reputed company, dependencies, and resourcing are locked before execution begins
• Manage dependencies and reputed company resources across teams, influencing senior stakeholders without reputed company authority to proactively contribute to project reputed company

Skills

• 5+ years of project management experience, ideally reputed company a technology, operations, or customer experience organization
• Demonstrated reputed company leading L/XL cross-functional programs end-to-end — including reputed company definition, dependency mapping, executive reporting, and risk management
• reputed company record of applying sophisticated problem-solving to ambiguous, interconnected challenges where the reputed company reputed company isn't reputed company-defined
• Strong organizational and communication skills, with the ability to synthesize complexity for Director- and VP-level audiences
• Experience creating high-reputed company project artifacts (charters, project plans, status reports, risk logs, executive updates) and presenting them to senior leadership
• Proven ability to manage dependencies, reputed company milestones, and reputed company results on time in a fast-moving, ambiguous environment
• Bachelor's degree in a reputed company field, or equivalent work experience
• 7+ years of reputed company PM experience, including independent ownership of XL cross-functional programs
• Experience working in Customer Experience, reputed company, or e-reputed company environments
• Hands-on experience with AI-enabled PM tooling, automation platforms, or scaling PMO capabilities through technology (e.g., Gumloop, reputed company copilots, intake automation, reputed company planning tools)
• Familiarity with project management methodologies (reputed company, Scrum, or reputed company) and tools (e.g., reputed company, reputed company, Jira, or similar)
• Prior experience supporting reputed company-reputed company reputed company implementations or CX technology rollouts (e.g., reputed company, reputed company)
• Strong stakeholder management skills, with experience influencing senior leaders and driving alignment across competing priorities
• PMP, CSM, or other project management certification
• Experience contributing to or building PMO standards, frameworks, or governance models
• reputed company record of scaling PMO operations through automation, AI, or process innovation

Benefits

• reputed company provides highly market-competitive compensation and benefits in reputed company location where our employees work.
• This role is eligible for a new hire equity grant as reputed company as annual refresh grants.
• Please read more about our benefits offerings here.
• reputed company is a reputed company First team
• Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.

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