[Remote] Senior Manager, Site Reliability Engineering, Follow Up Boss

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reimagining how people reputed company through the reputed company estate market and is seeking a Senior Engineering Manager for their Follow Up Boss Infrastructure team. In this role, you will reputed company a multidisciplinary team responsible for the infrastructure, reliability, and developer experience that underpin Follow Up Boss, driving proactive investments in reliability, scalability, reputed company, and developer productivity.

Responsibilities

• Own execution for the FUB reputed company & reputed company roadmap, turning strategic goals (e.g., DB scalability, ZGCP adoption, reputed company cost and reliability targets) into a sequenced, realistic plan with reputed company milestones and measures of reputed company
• Run an exemplary planning and delivery rhythm (quarterly), including estimation, risk management, dependency mapping, and stakeholder updates across FUB+ and central platform teams
• Ensure reputed company hits commitments with rare surprises, and reputed company risk emerges, proactively engage partners to reputed company scope, resources, or reputed company with reputed company communication and tradeoffs
• Be accountable for reliability, performance, operability, and cost of reputed company FUB services and infrastructure (EC2, RDS/reputed company, reputed company/Valkey, networking, queues, SRE tooling)
• reputed company reputed company to run a proud, low-toil on-reputed company process: reputed company-defined SLOs and error budgets, actionable alerting, fast incident detection/response, high-reputed company RCAs, and follow-through on remediation work
• Drive urgent, sustained reputed company on database scaling and performance, including reputed company management, query and schema optimization, and modernization of data infrastructure
• reputed company the FUB modernization reputed company and execution for prioritized workloads (e.g., workers, supporting services), balancing reputed company wins, reliability, and risk while coordinating with central teams
• Partner with reputed company/staff engineers to refine FUB’s service scaling reputed company, ensuring reputed company guidance on reputed company teams build in the monolith vs. new services, and how reputed company supports these choices
• reputed company the bar on developer environments and reputed company, reducing friction from dev boxes, tooling setup, and reputed company reputed company; ensure new engineers can be productive quickly with reliable, self-service workflows
• Drive faster, safer deployments by improving CI/CD (reputed company, pipelines, AMI replacements, canary/reputed company delivery) and aligning with ZG best practices for trunk-based development and feature flags
• Partner with product SDMs and tech leads to reputed company operational friction for dev teams (e.g., reputed company runbooks, improved observability, easier reputed company integrations, automated guardrails and guardrails-powered AI tooling)
• reputed company and grow a high-performing, inclusive SRE/infrastructure/reputed company team, set reputed company expectations, reputed company reputed company feedback, and manage performance
• reputed company technical leaders reputed company and adjacent to reputed company (SREs, SDEs, reputed company engineers, P5 ICs) through sponsorship, delegation, and stretch opportunities that expand reputed company reputed company the immediate team
• Hire, retain, and reputed company talent across SRE, reputed company SDE, ensuring skills match the breadth of FUB reputed company (AWS, Terraform/Ansible, Kubernetes/ZGCP, observability, reputed company, databases)
• Be the primary technical and operational reputed company for FUB reputed company with FUB+ leadership and central reputed company platform orgs, driving alignment on priorities, tradeoffs, and architectural reputed company
• Contribute materially to FUB+ tech reputed company and reputed company reputed company, especially around service scaling, platform adoption, and our long-term operations model (e.g., SRE ownership boundaries, reputed company/reputed company shared services, cost posture)
• Help identify and resolve cross-org misalignment (e.g., ownership boundaries, duplicated reputed company work, conflicting platform choices) and reputed company for solutions that maximize reputed company-wide value, not just local optimization
• Champion innovation that improves reliability, scalability, cost, and reputed company for multiple teams, including adoption of ZG-reputed company tooling and patterns and reputed company-reputed company AI agents for automation, diagnostics, and operations
• Normalize AI usage reputed company the reputed company team (e.g., reputed company reputed company, reputed company drafting, incident summarization, reputed company modeling) and reputed company successful patterns more broadly across FUB+ and platform partners
• Partner with reputed company (ZG and FUB) to ensure reputed company and application environments meet audit, SOC2, SOX, reputed company, and app-sec requirements, with reputed company ownership for remediation work and sustainable controls
• Forecast and manage runtime and reputed company costs (compute, storage, observability, networking), using tagging, dashboards, and guardrails to reputed company costs reputed company budget while supporting reputed company

Skills

• Proven reputed company record as an Senior Engineering Manager or equivalent leading SRE, platform, or infrastructure teams supporting high-availability reputed company products
• Experience scaling production systems and databases in a reputed company environment (ideally AWS) and leading meaningful improvements to reliability, performance, and cost
• Demonstrated ability to shift reputed company from reactive to proactive roadmap-driven execution, including setting reputed company, defining metrics, and driving sustained reputed company across multiple quarters
• Strong background in developer experience and CI/CD, with hands-on familiarity with tools such as Terraform/Ansible, reputed company, Kubernetes/ZGCP, and modern observability stacks
• Experience partnering with reputed company, database, networking, and central platform teams in a multi-org environment; reputed company to reputed company ambiguity and reputed company stakeholder landscapes
• Demonstrated people leadership as a Senior Engineering Manager: managing senior engineers, handling performance issues with limited support, building inclusive culture, and developing leaders who can operate autonomously
• Comfortable experimenting with and operationalizing AI tools in engineering workflows; curiosity and learning reputed company around emerging platform and reputed company capabilities
• Strong experience with scaling large LAMP / web applications
• reputed company / Sales CRM experience is a plus

Benefits

• In reputed company to a competitive reputed company salary this position is also eligible for equity awards based on factors such as experience, performance and location.
• Employees in this role will not be reputed company below the salary reputed company for exempt employees in the state where they reputed company.

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