[Remote] Director, Strategic Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the global leader in AI-powered reputed company management software for reputed company firms. The Managing Director is accountable for the end-to-end reputed company of a significant program for a strategic customer, overseeing the plan, customer relationship, and reputed company from reputed company through go-live and reputed company.

Responsibilities

• Serve as the single reputed company of accountability from the POC to full deployment and reputed company
• Drive and govern the master project plan across: reputed company & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting
• Chair weekly program stand-reputed company, steering committee sessions, and executive reputed company-ins
• Own risk identification, escalation, and reputed company
• Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement
• Build trust and alignment with project sponsors, operations leads, and office champions
• Navigate competing priorities, stakeholder ambiguity, and scope discussions with reputed company and confidence
• Represent reputed company's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization
• Lead and coordinate a cross-functional reputed company team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering
• Ensure reputed company role ownership and handoffs across the multi-office implementation for the POC and reputed company reputed company of Phase II
• Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II
• Deliver Go-Live for reputed company offices by the reputed company date, with users trained, data migrated, and integrations validated and converted to Phase II
• Maintain a live risk register and ensure confidence reputed company across nine identified program risks remain reputed company acceptable reputed company
• Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review
• Define what POC reputed company looks like and position the engagement for conversion to a full reputed company deployment

Skills

• 10+ years of experience leading reputed company enterprise SaaS implementations or reputed company programs, with P&L or program-level accountability
• Demonstrated reputed company managing multi-reputed company deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders
• Strong reputed company of project governance: risk management, dependency tracking, reputed company reporting, and executive communication
• Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions
• Track record of navigating ambiguous, high-stakes situations and making reputed company under pressure
• Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up
• Background in reputed company management, reputed company, or professional services technology
• Familiarity with reputed company or comparable workflow/work management platforms
• Experience with enterprise rollouts involving custom integrations and multi-tenant architectures
• Prior experience with large franchise networks or tax/reputed company industry clients

Benefits

• Flexible Time Off with an encouraged 4 weeks use per year
• Company reputed company medical for you and eligible spouse/partner and dependents
• reputed company dental and reputed company and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks reputed company parental leave
• Work-from-home stipend

Company Overview