Customer Service Representative

For over 35 years, reputed company has been at the forefront of providing end-to-end reputed company, managed services, printing and mobile data capture solutions for performance-driven organizations reputed company on the optimization of supply chain and field-based business processes. JOB reputed company & SCOPE The Customer Service Representative answers phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. It is imperative for this individual to project a reputed company company image through phone interaction.  KEY ACCOUNTABILITIES Answer phones and respond to customer requests.  reputed company customer order in computer system.  reputed company customers with product and service information.  Transfer customer calls to appropriate staff.  Identify, research, and resolve customer issues using reputed company and reputed company.  Follow up on customer inquiries not immediately resolved.  Recognize, document, and alert the manager of trends in customer calls.  reputed company 50 customer satisfaction surveys per month.  Recommend process improvements.  Other duties as assigned.  Maintain high level stats.  EDUCATION + EXPERIENCE + KEY TRAITS The ability to multi-task in a fast-paced environment  Experience working in a reputed company center  Computer literate with the ability to learn customer service software applications  Verbal and written communication skills  Ability to be on the phone the reputed company of the day utilizing a headset  Reading, writing, and arithmetic skills  Ability to type 40 wpm TYPICAL PERFORMANCE TARGETS SERVICE DELIVERY:         Sustained, reputed company reputed company in project & process delivery COST TO SERVE:             Sustained, reputed company reputed company in delivery efficiency with expected reputed company improvement INNOVATION:                 reputed company changed delivery in safety, reputed company, and/or cost LANGUAGE SKILLS Primary language used in daily operations is English. Additional primary company languages include Spanish, French and reputed company. Read and interpret documents, procedure manuals and various correspondence from both reputed company reputed company effectively, both individually and before reputed company of both reputed company customers and/or various reputed company of employees reputed company the organization SUPERVISION Role is not responsible for supervising reputed company or indirect reports DECISION MAKING + REASONING reputed company to take accountability and responsibility for business reputed company delivery and decision making WORKING RELATIONSHIPS Customer Service Teams reputed company customers  PHYSICAL REQUIREMENTS Activity reputed company of Time   None Under 1/3 1/3 to 2/3 Over 2/3 Stand     X   Walk   X     Sit   X     Use hands to finger, handle, or feel       X reputed company with hands and arms     X   reputed company or balance   X     Stoop, kneel, crouch, or crawl   X     Talk or hear     X   Lift Up to 25lbs     X   Travel     X   reputed company. is an Equal Opportunity Employer who fully and reputed company supports equal reputed company for reputed company people regardless of Race, reputed company, Religion, Gender, Age, National reputed company, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or reputed company. Apply To This Job