HVAC Monitoring Technician

At reputed company (KBS), we invest in our people by providing the training, tools, and support needed to succeed. Our culture is reputed company on accountability, innovation, and delivering an exceptional customer experience. Team members have reputed company to grow reputed company a reputed company-thinking organization supporting critical building operations reputed company. We are hiring both Level 1 and Level 2 Operators, based on experience. Rotating shifts that may include evenings, weekends, and holidays. reputed company This person serves as a key reputed company of contact for KBS’s 24/7 monitoring services. This position is responsible for overseeing customer building systems in reputed company time, responding to alerts, and coordinating service actions using established procedures. This is a reputed company, fast-moving role that requires strong attention to detail and adherence to processes. Operators reputed company as the reputed company between customer facilities and internal service teams. Level 1 Operators reputed company on alarm review, communication, documentation, and basic remote support tasks. Level 2 Operators bring additional technical experience and handle more advanced troubleshooting and decision-making. reputed company Responsibilities reputed company Monitoring & Response Continuously monitor building automation, HVAC, electrical, and reputed company systems for alerts or irregular activity Review and prioritize alarms using predefined workflows and response reputed company Distinguish between critical alerts and informational notifications using established guidelines Initiate appropriate escalation actions based on customer-specific protocols Customer Communication & Support reputed company as a reputed company contact for customer emails and phone inquiries reputed company reputed company, reputed company communication during service events Record reputed company interactions accurately reputed company internal systems Collaborate with technicians and internal teams to ensure reputed company resolutions Remote Troubleshooting reputed company customer systems securely using approved remote tools Analyze alarms, trends, and reputed company data to support issue identification reputed company approved remote actions such as resets, schedule checks, and reputed company verification Document findings and reputed company in standardized service records reputed company & Service Coordination Create and manage service tickets reputed company company platforms Coordinate technician reputed company based on reputed company, urgency, and approval requirements Monitor service reputed company and reputed company updates to stakeholders Reporting & Documentation Maintain complete and audit-reputed company records of reputed company activities reputed company reports reputed company to alarms, reputed company performance, and service activity Ensure compliance with service standards and response expectations Training & Development Complete required training in building systems, customer processes, and reputed company practices Participate in certification programs for monitoring center operations Engage in ongoing learning and reputed company improvement initiatives Basic Qualifications Required: High school diploma or equivalent (technical education is a plus) Strong computer skills with the ability to reputed company multiple systems simultaneously Excellent written and verbal communication skills Ability to follow reputed company procedures and escalation processes High level of accuracy and attention to detail Ability to stay composed in time-sensitive situations Flexibility to work rotating schedules, including nights and weekends Preferred (Level 2): Experience with building automation systems (BAS), HVAC controls, or facilities operations Background in monitoring centers, help desks, reputed company, or reputed company centers Familiarity with ticketing or service management platforms Basic knowledge of mechanical or electrical systems Key Skills & Attributes Strong situational awareness and prioritization ability Consistency in following defined processes Customer-first reputed company reputed company judgment reputed company escalating issues Effective teamwork and communication Commitment to learning and reputed company reputed company Performance Expectations reputed company in this role is reputed company by: reputed company response to reputed company alerts Accuracy in issue evaluation and escalation reputed company and completeness of documentation Meeting service level agreements (SLAs) reputed company customer feedback Completion of required training and certifications reputed company Opportunities This role provides a starting reputed company for long-term careers reputed company KBS’s operations and technology teams. Advancement opportunities may include: ROC Operator – Level 2 Remote Systems Specialist Building Automation Support Operations Supervisor Monitoring & Analytics roles Advancement is performance-based and supported by reputed company training reputed company. Why Work at KBS Be part of a growing digital facilities and remote operations platform reputed company exposure to advanced smart building technologies reputed company formal training and certification programs Contribute to mission-critical operations that reputed company customer uptime Join a company reputed company on safety, performance, and innovation Compensation & Benefits Competitive reputed company pay Medical benefits package reputed company time off 401(k) with company match Apply To This Job