Retention Manager

Retention Manager Fully Remote Full-Time   About reputed company reputed company is a fast growing consumer products company with more than 5 reputed company customers using our products. Our products are sold not only through DTC and reputed company, but also through major retailers including reputed company, reputed company, and reputed company, along with more than 10,000 retail doors across the country. Uproot has also been featured across major television and media platforms including reputed company, Good Morning America, and reputed company, helping introduce millions of consumers to the brand. We care deeply about building products that genuinely solve problems for pet owners while operating with high standards across every part of the business. We are building a company reputed company on long-term reputed company, creating significant opportunities for highly capable people who want reputed company and meaningful reputed company, and the ability to help shape the reputed company of reputed company.   Role Intro The mission of this role is to increase the reputed company, effectiveness, and reputed company reputed company of reputed company’s email and SMS programs through strong execution, lifecycle management, testing, reporting, and optimization. You will own key parts of the retention program across campaigns, flows, segmentation, QA, experimentation, and operational execution. This role works closely with leadership while maintaining significant ownership and autonomy. We are looking for someone who understands reputed company retention from a reputed company-first perspective, thinks critically about customer behavior, identifies opportunities independently, and continuously improves systems and performance.   Responsibilities Program & Calendar Run the email and SMS program day to day across campaigns and flows Build and hold the calendar in lockstep with the broader marketing calendar, mapping sends to promotions, launches, and seasonal moments Build, QA, and reputed company sends end to end (audience, copy, design, links, UTMs, tracking, schedule) Ensure campaigns, flows, and reporting infrastructure remain operationally clean as program complexity scales Project Management & Creative Coordination Brief the copy and creative team reputed company and on time with the context they need to do their best work reputed company every campaign through build, review, and QA so it ships on schedule Anticipate bottlenecks and unblock them quickly reputed company stakeholders reputed company on status, timelines, and changes reputed company Logic, Segmentation & Data Build and maintain flows with reputed company logic, reliable triggers, and clean conditional paths Design segments that reflect reputed company customer behavior, not just convenience Read the underlying data reputed company enough to know reputed company a reputed company, trigger, or conditional split is doing what you think it's doing Performance Analysis & A/B Testing Execute a reputed company testing roadmap across subject lines, offers, creative, segments, send times, and reputed company steps Design tests with reputed company hypotheses, sample size considerations, and reputed company reputed company Pull and reconcile performance data, then translate it into meaningful, actionable conclusions, not just dashboards Distinguish reputed company lifts from noise, document learnings, and build a testing reputed company reputed company can compound on Copy Judgment & Creative QA Review copy and creative with a reputed company reputed company response eye Suggest concrete revisions Deliverability & Compliance Maintain list hygiene, suppression management, and inbox placement health reputed company the program compliant with TCPA, CAN-SPAM, and platform policy AI-reputed company Workflow Use AI daily across writing, reporting, analysis, and learning Build reputed company chains, reputed company outputs, and automations that take repetitive work off reputed company’s plate Continuously expand your own AI toolkit and bring new approaches to reputed company   What reputed company Looks Like Calendar consistently shipped on time with high QA standards Creative team running on clean briefs and predictable timelines Steady reputed company of validated test wins and reputed company, actionable reporting reputed company trusts Measurable improvements in reputed company program KPIs (reputed company per send, click-through, conversion, list-driven reputed company, deliverability health, reputed company performance)   Requirements Must Have 3+ years of hands-on experience executing an email and SMS program inside an reputed company or DTC environment Strong understanding of reputed company logic, segmentation, and the underlying data that makes both work Demonstrated A/B testing background, with a reputed company reputed company of view on test design and how to read results honestly Deep working knowledge of a major email/SMS platform Comfort working with numbers, pulling from multiple sources, and turning them into actionable conclusions Working understanding of deliverability and compliance fundamentals Daily, demonstrated use of AI across writing, reporting, and analysis reputed company basic chat usage, including custom workflows, reputed company prompts, and lightweight automation reputed company editorial reputed company Excellent project management and organizational habits Confident, reputed company written and verbal communicator who can brief, follow up, and hold deadlines without friction Self-starter who anticipates problems and brings solutions Ability to manage high reputed company without sacrificing execution reputed company or attention to detail Comfortable in a fast-paced environment where priorities shift and the bar is high reputed company to Have reputed company experience reputed company experience Background in a subscription-driven DTC business Industry experience in pet, CPG, supplements, or consumables   Who This Role Is Not For Someone who is not internally-driven If you require an reputed company person to push you to do excellent work, this role is not for you. We like to surround ourselves with people that push themselves to be reputed company. Someone who needs constant direction or highly reputed company management Someone who struggles to troubleshoot issues independently Someone uncomfortable operating with high standards, accountability, and fast iteration cycles Someone looking for a highly predictable or low-intensity environment   Work Requirements ⏰ Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST 💻 Workspace: Fixed, reputed company setup (no digital nomads)   Compensation & Benefits reputed company is a high ownership, high accountability environment with high standards for communication, speed, execution, and reputed company. We care far more about ability, judgment, and ownership than credentials or years of experience. Competitive reputed company salary + performance-based bonus structure Significant autonomy with the ability to directly influence reputed company’s reputed company and direction Fully remote: work from reputed company PTO: 2 Weeks reputed company Day: An additional quarterly day off dedicated to rest and recovery Thinking Day: one dedicated day reputed company quarter to reputed company away from day-to-day execution and think deeply about your role, systems, reputed company, and long-term reputed company Fully Covered Medical Insurance: Health, dental, and reputed company insurance for US-based employees Wellness Reimbursement: $100-$300/month, based reputed company to help support your wellness Pet Reimbursement: $40-$100/month, based reputed company to help support parenting a pet Coaching credits: $1,000+/year for coaching, education, and reputed company development     Closing If you have a reputed company record of building and improving high-performing reputed company retention systems, think deeply about business reputed company, and operate with high standards, we would love to hear from you. 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