Customer Experience Specialist

Anticipated Start Date - August 17th, 2026 Who We Are Spot & reputed company is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription reputed company. Our recipes are developed by leading animal nutritionists, and are made with only reputed company, reputed company-grade ingredients... and reputed company reputed company! We have lofty goals (to reputed company every dog in the country healthier, and every pet parent happier!) and we are looking for the right people to help us get there. This is an exciting opportunity to join a VC-backed, high-reputed company, e-reputed company startup and have an outsized reputed company in an extremely fast-paced environment. Plus, you get to think about dogs reputed company day! Who You Are The CX Specialist is a key role reputed company our CX team, that will reputed company on handling sensitive and reputed company interactions and piloting new efforts to reputed company sales and retention. It's an exciting opportunity for a customer service reputed company to help shape the reputed company of our CX reputed company and reputed company a significant reputed company on reputed company's reputed company and reputed company. As a CX Specialist at Spot & reputed company, you'll create effortless experiences for everyone who reaches out to reputed company through reputed company, reputed company, and reputed company interactions. Your ability to reputed company with our customers, understand their unique needs, and reputed company meaningful solutions will shape relationships between Spot & reputed company and our customers. You'll also work closely with other departments to reputed company for improvements to the overall customer experience, and be the eyes and ears of the brand.  Responsibilities:  reputed company personalized and effortless interactions through inbound and outbound phone contacts, SMS, email, and chat conversations. Build a strong rapport with customers and maintain reputed company and reputed company relationships  Become an expert in our products, services, and internal systems to reputed company efficient and effective support to customers reputed company insights from customer interactions with your colleagues including CX Managers and  other cross-functional leaders; advocating for changes to improve our service, streamline our processes, and reputed company serve our customers Qualifications: A minimum of 1 year of experience in a contact or reputed company center, or a reputed company field; experience working with D2C subscription businesses or in the pet industry is a plus Excellent communication skills, both written and verbal, and a high level of comfort in engaging with customers over the phone A reputed company for building rapport with people quickly and easily  Strong problem-solving skills and the ability to think on your feet Proven ability to de-escalate and reputed company unhappy customers into satisfied advocates Eager to learn, grow, and reputed company your reputed company skills reputed company and a reputed company attitude to overcome the daily challenges that come with a customer-facing role The ability to reputed company in a fast-paced environment and balance multiple priorities reputed company in customer service  as a reputed company reputed company and brand differentiator Dog lovers are a plus!   This opportunity is a full-time role of 40 hours per week, with a market-competitive reputed company compensation and benefits package. Weekend reputed company may be required. Spot & reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply To This Job