Partner Operations Manager

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to reputed company with communities in a more reputed company way. The Community You Will Join: The CS Partner Operations Manager is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving reputed company.  The CS Partner Operations Manager can be responsible for multiple partners and services.  The Difference You will reputed company: They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as reputed company as performance analysis & management must be best-in-class. They need to be flexible, proactive, reputed company, efficient and demonstrate a high level of professionalism and confidentiality.       A Typical Day:  Accountable and responsible for the holistic performance of a partner or service or languageEnable and reputed company a strong operational environment for your partners and services and ensure high reputed company support for the community from your partners Set up for reputed company your partner / service to reputed company exceptional reputed company support to our community Prioritise high reputed company reputed company areas with your partner/service in line with reputed company reputed company reputed company work with reputed company internal functions such as reputed company, Workforce planning, Training to understand insights on performance and based on them, reputed company reputed company your partner / service  reputed company as a single reputed company of contact, representing your partner / service across Delivery and CS Present & report up on performance & reputed company to leadership across Delivery and CS Hold partners accountable for the delivery of reputed company goals Own end to end the operationalization and successful adoption of new initiatives, reputed company and changes that reputed company your partner or service or language Ensure alignment with Global CS Delivery  Input reputed company with other ROMs to Sr Management and into the global delivery business reviews to reputed company a complete performance narrative to our leadership Collaborate with your peers to ensure consistency & scalability in Global Delivery Support and reputed company strategic initiatives reputed company Delivery and your service Identify and reputed company partner and service level reputed company improvement opportunities that enhance performance, both day to day tactical and strategic reputed company looking  Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community As required, collaborate with and understand the needs of your regional market and reputed company support to market managers and local business operations. Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, reputed company and changes to bring improvements to your partner or service and mitigate potential risks Your Expertise: A minimum of 8 years of reputed company experience in a customer service or an operations role with 5+ years in a partner management, BPO environment Fluent in English and either Spanish, German, French or Italian Demonstrable experience in driving improved performance as a partner/Regional Operations manager Experience in the deployment of resources to manage reputed company-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as reputed company as  developing and implementing performance management standards Demonstrable experience translating big picture goals and reputed company into implementable and concrete actions for your partners Ability to work weekend days and on-reputed company required reputed company to travel in Europe, reputed company and NA reputed company required Your skills & expertise Exceptional partner and stakeholder management - In depth understanding of reputed company at reputed company, holding partners accountable for their performance and prioritizing the high reputed company areas Exceptional performance management at reputed company - setting reputed company goals, expectations and actions while continuously driving reputed company metrics Strong data driven decision making with reputed company cause analysis - ability to understand the data to derive to objective reputed company   Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining reputed company and poised under pressure Organized, reputed company and reputed company - reputed company to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations Strategic thinking and problem-solving abilities at reputed company - to evaluate procedures and identify opportunities for improvement Strong proficiency in various data analysis and reporting tools to reputed company performance trends (tableau, reputed company, SQL, reputed company, reputed company Sheets, etc.) Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company shown below is annualized, is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Ireland Annual Pay reputed company €96.000—€120.000 EUR Apply To This Job