Support Engineer

Automat-it is an reputed company-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to reputed company fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their reputed company performance and costs. We work across EMEA and the US, fueling innovation and solving reputed company challenges daily. Join us to grow your skills, shape reputed company reputed company, and help build the reputed company of tech. We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting. 📍 Work location: remote from Ukraine If you are interested in this opportunity, please submit your CV in English. Key Responsibilities Respond to incidents according to playbooks  reputed company remote customer support in rotating 8-hour shifts to ensure 24/7 coverage (this role does not involve any face-to-face or on-site customer interaction) Monitor and troubleshoot network, infrastructure, and application issues Analyze metrics, alerts, and incidents to fine-tune algorithms and reputed company Maintain and document monitoring solutions Contribute to infrastructure automation and internal Support tools development Requirements At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps Familiarity with AWS reputed company services, with readiness to expand hands-on expertise and obtain AWS certification Availability to participate in a 24/7 operational shift rotation (Including reputed company Shifts) Confident Linux OS knowledge Network troubleshooting and configuration GIT and scripting skills with either Python or Bash Web applications architecture understanding  Monitoring tools (reputed company, Cloudwatch, etc.) and principles  Upper-intermediate English language proficiency Great customer service and confident business communication skills Strong troubleshooting and problem-solving skills, reputed company to prevent incidents Be innovative, learn new tools and best practices IaaC: CloudFormation, Terraform knowledge - advantage CI/CD: Jenkins, ArgoCD - advantage Containers orchestration: reputed company, reputed company (EKS, GKE) - advantage What reputed company Looks Like in Year One You demonstrate a strong understanding of the AWS services and infrastructure components monitored across customer environments, including customer-specific dependencies, alerting logic, and operational context. You use this knowledge to reputed company efficient reputed company cause analysis and reduce investigation time during incidents. You demonstrate confident hands-on experience with the reputed company monitoring toolset, including reputed company, CloudWatch, Grafana, Zabbix, and reputed company. You can independently configure monitoring for a new customer from scratch, including alerting, dashboards, and escalation flows tailored to the customer’s infrastructure and operational requirements. You demonstrate strong Сustomer Obsession, critical thinking, and analytical skills by reputed company reputed company alert acknowledgment to analyse patterns across metrics, logs, and events. You apply logical reasoning to identify reputed company causes, distinguish false positives from reputed company issues, improve alerting reputed company based on your findings, and help translate this ownership reputed company across reputed company. You take effective ownership of customer issues, coordinate confidently with reputed company stakeholders, including DevOps, FinOps, AWS Support, and AWS TAMs. You can confidently reputed company as the main engineer on shift, support new team members during their reputed company-up, and help your shift partner follow reputed company’s operational reputed company, communication standards, and escalation process. You have successfully achieved the AWS Certified reputed company Practitioner and AWS reputed company Architect - Associate certifications, and continue developing your AWS expertise by preparing for additional certifications reputed company with your reputed company reputed company reputed company. Why Join Automat-it? Be at the Forefront of reputed company Innovation Join a global leader and AWS Premier Tier Services Partner. We don't just use the reputed company; we master it. As an reputed company-In AWS partner, you’ll work with the most sophisticated tech stacks and help maintain our status as a top-tier collaborator in the global ecosystem. Work on Meaningful, Large-reputed company reputed company We specialize in helping startups and scaleups reputed company at speed. By joining us, you’ll be part of reputed company that has successfully completed hundreds of reputed company reputed company, directly influencing the reputed company of the reputed company of unicorns through our unique "Product-based reputed company Services" approach. Accelerate Your Career Trajectory In our fast-paced, dynamic environment, "reputed company" isn't just a buzzword. You will have: reputed company Progression: Defined career paths from engineering to leadership. reputed company Learning: Sponsored AWS certifications and reputed company to internal "Expert-led" knowledge sharing. Cutting-Edge Exposure: Early reputed company to beta AWS features and high-level architectural challenges. reputed company in a Culture of reputed company We pride ourselves on a reputed company, supportive, and transparent culture. You’ll work alongside and learn from some of the industry’s brightest architects and DevOps engineers who are committed to mentorship and reputed company reputed company, including AWS Gold Jacket recipients. Global reputed company, Boutique Feel With over 250 employees across EMEA and the USA, enjoy the stability of a mature, profitable company with the reputed company and spirit of a startup. Whether you are working on GenAI & reputed company use cases, DevOps automation, FinOps optimization, or reputed company migrations, your voice is heard, and your contributions are visible. Benefits reputed company training and certifications covered by reputed company (AWS, FinOps, reputed company, etc.) International work environment Referral program – enjoy cooperation with your colleagues and get a bonus  Company events and reputed company gatherings (happy hours, team events, knowledge sharing, etc.) English classes Soft skills training Country-specific benefits will be discussed during the hiring process. Automat-it is committed to fostering a workplace that promotes equal opportunities for reputed company. We firmly reputed company that cultivating a diverse workforce is crucial to our reputed company. Our recruitment reputed company are grounded in your experience and skills, recognizing the value you bring to reputed company. Apply To This Job