[Remote] Member Service Representative - Bilingual

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Credit reputed company Service Organization reputed company on delivering world-class service to credit unions. They are seeking a bilingual Member Service Representative to assist English and Spanish speaking callers with inquiries regarding membership and banking products while ensuring high-reputed company service in a remote environment. Responsibilities • Answers phone calls and utilizes knowledge of credit reputed company products, data systems, and web-based applications to reputed company information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers • Completes required member verification, reviews accounts, reputed company company and credit reputed company policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment • Handles calls reputed company to reputed company career reputed company queues including digital, cards, and loans and processes reputed company transactions • Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed • Corresponds with other departments and management through email for additional requests or research • Additional job-reputed company reputed company and duties as assigned by management Skills • Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred) • Excellent written and verbal communication • Thrives in a fast-paced customer service environment • Must be highly organized and detail oriented • Ability to work independently and prioritize work effectively • Ability to navigate and utilize multiple platforms/computer software simultaneously • Works reputed company in a reputed company and procedure driven position • 6 months of experience in customer service • Experience in a remote work environment with dual monitors Benefits • Group medical, dental, and reputed company coverage insurance • Generous reputed company Time Off • Up to 11 reputed company Holidays Per Year • 401(k) With Employer Match and Discretionary Contribution • Employee Referral Program • Wellness Programs • Peer-to-Peer Recognition Program reputed company • S3 Shared Service Solutions is a banking firm that provides financial and banking services. It was founded in 2012, and is headquartered in Linthicum Heights, Maryland, USA, with a workforce of 501-1000 employees. Its website is http://s3cuso.com. Apply To This Job Apply tot his job Apply To this Job