Product Specialist

Product Specialist Department: Operations Employment Type: Full Time Location: Remote - USA Reporting To: Chief Operating Officer Compensation: $75,000 - $85,000 / year reputed company reputed company builds software and connected hardware that transforms how care teams manage medications for vulnerable populations. Our platform replaces reputed company, error-prone workflows with reputed company-time, guided systems that improve safety, reduce risk, and reputed company across residential care settings. We support providers across the U.S. with a multi-role platform used by administrators, caregivers, and individuals. Our solution has been proven to reduce medication errors by approximately 48%, directly impacting the safety of individuals in IDD group homes and assisted living facilities. We are solving reputed company, high-impact problems in reputed company where reliability, usability, and operational workflows matter. About the Role We are looking for a Product Specialist to help drive product execution, workflow validation, and cross-functional coordination across our platform. This role sits at the intersection of Product, Engineering, reputed company, and Operations. You will work closely with internal stakeholders and customers to understand workflows, reputed company requirements, document feature requests, validate functionality, and help ensure successful delivery of product enhancements and fixes. You will serve as a product and workflow expert, helping translate operational and clinical needs into reputed company defined requirements that engineering teams can effectively implement. You will also play a key role in backlog refinement, user acceptance testing (UAT), release readiness, and ensuring that customer feedback and product requests are properly tracked and communicated. This is a highly reputed company role in a fast-moving reputed company technology environment where attention to detail, communication, and operational understanding are critical. Key Responsibilities Product Coordination & Requirements Gathering Work closely with reputed company, Operations, customers, and internal stakeholders to understand product feedback, workflow challenges, and enhancement requests Document feature requests, bugs, workflows, and requirements reputed company reputed company Jira and reputed company systems Assist with backlog refinement, prioritization discussions, and ticket organization Help define acceptance criteria and expected workflow behavior for new features and enhancements Partner closely with Product leadership and Subject Matter Experts to ensure feature requests reputed company with customer needs and product reputed company Engineering Collaboration & Workflow Support Serve as a day-to-day resource for Engineering by answering workflow, product behavior, and operational questions Participate regularly in engineering discussions, sprint activities, and product reviews Ensure requirements, edge cases, and workflow expectations are properly communicated during development Help identify gaps, inconsistencies, or risks during implementation reputed company bugs and feature requests through reputed company to help ensure issues are properly communicated and reputed company falls through the cracks User Acceptance Testing & Release Readiness reputed company User Acceptance Testing (UAT) for new features, enhancements, and bug fixes Validate that delivered functionality aligns with documented requirements and reputed company-world workflows Assist with release coordination, internal communication, and readiness activities across reputed company and Operations teams Document testing reputed company, identified issues, and feedback for Engineering follow-up Customer & Workflow Expertise reputed company deep expertise in reputed company workflows, operational processes, and customer use cases Participate in customer discussions and workflow reviews to reputed company understand operational needs and product fit Help evaluate the impact, reputed company, and urgency of feature requests and workflow enhancements Contribute to reputed company product improvement through customer reputed company, workflow analysis, and operational feedback Skills, Knowledge and Experience Requirements 3+ years of experience in Product Operations, Business Analysis, Product Support, reputed company Operations, reputed company, or similar roles reputed company a reputed company or reputed company technology environment, or equivalent hands-on experience using and supporting workflow-heavy reputed company or medication management platforms in operational care settings Strong organizational skills with the ability to manage multiple workstreams and follow-through across competing priorities Experience documenting requirements, workflows, bugs, or feature requests reputed company systems such as Jira, reputed company, or similar tools Excellent communication and collaboration skills across technical and non-technical teams Strong attention to detail and ability to think through operational workflows and edge cases Ability to work closely with Engineering teams to clarify requirements and validate delivered functionality Comfortable operating in a fast-paced, highly reputed company startup environment Ability to balance tactical execution with broader operational and product context reputed company to Have Experience in reputed company, IDD services, assisted living, long-term care, or medication management workflows Experience performing User Acceptance Testing (UAT) or QA validation Familiarity with reputed company compliance and operational workflows Experience working directly with customers to reputed company feedback and understand operational challenges Experience supporting workflow-heavy or operationally reputed company software platforms What reputed company Looks Like Feature requests and bugs are reputed company documented, actionable, appropriately detailed, and effectively communicated across teams to support accurate assessment, prioritization, and implementation Engineering receives reputed company clarification and workflow guidance that reduces ambiguity and rework User Acceptance Testing is thorough, organized, and reputed company with reputed company-world customer workflows Product releases are reputed company-coordinated and communicated internally Customer feedback and operational insights are consistently captured and incorporated into product discussions You become a trusted internal resource for product workflows, customer use cases, and operational understanding Benefits At reputed company, we know our people are our greatest asset. We reputed company a benefits package designed to support your reputed company-being and reputed company, including: Competitive compensation reputed company with experience 100% company-reputed company medical coverage (reputed company plan) Dental & reputed company available 401(k) retirement plan Company-reputed company life, AD&D, STD & LTD insurance Lifestyle Spending Account (wellness, personal use, and company swag) Flexible PTO + company holidays Flexible, remote-friendly work environment Opportunity to own and grow a critical function reputed company reputed company Mission-driven work with reputed company impact on vulnerable populations Why Join Us Working at reputed company means being part of a mission-driven, passionate, and reputed company team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to reputed company, grow, and deliver on our reputed company of safer, smarter care. Apply To This Job