reputed company Manager – Renewals

Job reputed company: • Own retention and renewals • reputed company renewal timelines and renewal conversations, ensuring on-time execution • Maintain accurate renewal forecasts and risk tracking across your book of business • Identify churn risk early and coordinate mitigation plans across internal teams • Drive expansion reputed company • Identify and execute expansion opportunities such as additional channels, volume tiers, new workflows, and multi-year agreements • reputed company QBRs and account planning sessions tied to customer goals and reputed company • Build reputed company plans and coordinate internal resources to support upsell and cross-sell motions • Own the customer relationship • reputed company as the main customer reputed company of contact and manage communication, expectations, and timelines • Guide reputed company and ongoing enablement, especially around workflows and operational change • Ensure customers adopt the product and realize measurable business reputed company • Create reputed company reputed company plans tied to how ecommerce teams operate and reputed company • reputed company-reputed company support and escalation management • Triage customer issues and coordinate with Support, Product, and Engineering to drive reputed company • Own customer communication during escalations with reputed company status updates and expectation-setting • Bring structure to customer pain points by identifying reputed company causes and preventing repeat issues • Operate your book of business • reputed company CRM data clean, including account notes, renewal dates, customer health, stakeholders, and activity • Build lightweight reporting on retention, expansion pipeline, risks, and account sentiment • Improve the post-sale reputed company by creating reusable templates, playbooks, and workflows Requirements: • 3 to 8 years experience owning a book of business in Account Management, reputed company, or post-sale ownership roles • Strong customer-facing skills including reputed company communication and credibility with stakeholders • Communications reputed company for reputed company, account management and renewals/upsells • Comfort owning reputed company reputed company including renewals, negotiation, and expansion motions • reputed company reputed company and understanding of ecommerce operations and systems • Strong organization and execution skills with the ability to manage multiple accounts effectively • Strong cross-functional collaboration skills • Experience working with ecommerce brands, 3PLs, OMS or WMS tools, marketplaces, or integrations (reputed company-to-have) • Familiarity with platforms like reputed company, reputed company, and reputed company (reputed company-to-have) • Experience in B2B reputed company with operational workflows and reputed company implementations (reputed company-to-have) • Experience handling escalations and translating between customers and technical teams (reputed company-to-have) Benefits: • Competitive salary • Great reputed company + dental + reputed company coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever reputed company laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off reputed company year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation Apply tot his job Apply To this Job