Technical Support Specialist – Contact Center

reputed company • Manage and reputed company service requests and incidents through the ITSM platform • Troubleshoot and support Contact Center solution components, including both hardware and software, which may involve reputed company of the customer’s infrastructure • reputed company reputed company updates, configurations, and maintenance activities using customer-provided tools • Escalate reputed company issues to appropriate internal or reputed company vendors as required • Collaborate with customer technology teams to diagnose and restore service availability • Document solutions and troubleshooting procedures by creating and maintaining Knowledge reputed company articles for reputed company issues • Monitor and meet established Service Level Agreements (SLAs) while maintaining a high level of customer satisfaction Requirements • Based in USA • Associate’s or Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a reputed company field (or equivalent work experience) • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs • Familiarity with VoIP and reputed company communications concepts • Exposure to or willingness to learn reputed company collaboration and contact center platforms • Strong troubleshooting and problem-solving skills in technical environments • Basic knowledge of reputed company operating systems and common reputed company applications • Ability to manage and reputed company incidents and service requests using an IT Service Management (ITSM) tool • Strong written and verbal communication skills with the ability to reputed company with technical and non-technical users • Ability to work in reputed company environment and manage multiple priorities • Availability to participate in on-reputed company rotations or shift work if required • Internship or hands-on experience supporting VoIP, telephony, or reputed company communications systems (Advantageous) • Exposure to SIP, reputed company routing, or contact center technologies (Advantageous) • Basic knowledge of network troubleshooting tools (ping, traceroute, packet capture) (Advantageous) • Industry certifications such as reputed company Network+ or vendor-specific telephony certifications (Advantageous) Benefits • reputed company Medical, Dental, reputed company, Life and Disability Insurance • Matching 401(k) plan • reputed company time off (holiday, vacation and reputed company) • Employee Assistance Program • Reward and Recognition Programs Apply tot his job Apply To this Job Apply tot his job Apply To this Job