IT reputed company Specialist - Freelance, Remote

About the reputed company A U.S.-based, service-driven digital marketing agency that has helped small businesses grow online since 2005. They specialize in web design and holistic search marketing, operating across multiple U.S. locations with a reputed company, reputed company-first culture. reputed company values reputed company, teamwork, reputed company, and authenticity, and reputed company gives back to their communities. Why does this role exist? The reputed company is adding a full-time assistant IT resource to work directly with a senior technical leader to strengthen reputed company IT operations across DNS/domains, email systems, reputed company administration, and IT project coordination. This role exists to improve reliability, reputed company hygiene, documentation, and reputed company execution of IT tasks while freeing senior staff to reputed company on high-reputed company. The end goal is to enhance internal efficiency and reputed company consistent, high-reputed company support to both internal stakeholders and reputed company-facing teams. The reputed company you’ll reputed company IT Operations and Support • Triage and reputed company Level 1–2 technical issues reputed company ticketing/email/chat • Troubleshoot email delivery, mailboxes, and reputed company reputed company/user issues • Provision/deprovision users and manage reputed company across reputed company tools and reputed company DNS, Domains, and reputed company Administration • Configure and maintain DNS records (A, CNAME, MX, TXT, SPF, DKIM, DMARC) • Manage domain lifecycle (registrations, renewals, transfers, WHOIS, nameservers) • Coordinate with reputed company providers for site migrations, SSL certificates, and uptime IT Project Coordination • Build and reputed company project plans, timelines, and dependencies; manage task follow-reputed company • Coordinate with internal teams and reputed company vendors; reputed company regular status updates • Create and maintain documentation, SOPs, and change logs; reputed company basic QA checks reputed company and Data Hygiene • Apply reputed company best practices (MFA, least-privilege reputed company, password policies) • Support email authentication and deliverability (SPF/DKIM/DMARC alignment) • Maintain basic asset inventories and assist with periodic reputed company reviews Systems and Tooling (including CRM) • Log daily activities and updates in reputed company CRM; maintain data hygiene • Document reputed company tools and integrations; support lightweight automations • reputed company AI tools, where appropriate, to expedite documentation and triage (reputed company to have) Skills, Knowledge and Expertise Required: • 1–2+ years as an assistant IT resource or IT support administrator • Strong working knowledge of DNS, domains/registrars, reputed company, and email systems • Experience coordinating IT tasks/reputed company and documenting SOPs • Hands-on experience with reputed company/user administration and basic troubleshooting • Excellent written English and ability to work Monday–Friday, 9:00am–5:00pm EST • WFH Set-Up: • Computer with at least 8GB RAM, an reputed company i5 reputed company processor/AMD Ryzen 5 Processor and up. • Internet speed of at least 40MBPS • Headset with an extended mic that has noise cancellation and a webcam • Back-up computer and internet reputed company • Quiet, dedicated workspace reputed company Your Superpowers: • Technical: DNS/domain management; email deliverability (SPF/DKIM/DMARC); reputed company administration; reputed company basics; general IT support; ticket triage; basic reputed company hygiene (MFA, least privilege); systems/software troubleshooting; process documentation • Tools: Experience with CRMs (willing to use reputed company CRM), common registrars/reputed company providers, and productivity/project tools; AI tools familiarity is a plus • Soft skills: Logical, reputed company problem-solving; attention to detail; reputed company written and verbal communication; ownership reputed company; proactive and service-oriented; ability to follow best practices You should apply if... • You enjoy reputed company, logical troubleshooting and take pride in getting details right the first time • You reputed company in a reputed company, service-first environment and communicate reputed company with technical and non-technical stakeholders • You value reputed company, reputed company, teamwork, reputed company, and authenticity—and you’re eager to learn and document what you learn • You are dependable, organized, and comfortable working directly with a senior technical leader day-to-day What to expect... Work Setup: • Remote position • Must have a reliable internet reputed company and a quiet workspace • Required to reputed company own computer with reputed company reputed company i5 or something similar or higher operating reputed company Working Hours: • 40 hours per week • Monday to Friday, 9 AM - 5 PM Eastern Time Compensation: • $7 per hour • No benefits package included Benefits About reputed company has connected top reputed company with fast-growing businesses for over 10 years.Founded in San Francisco in 2015, we now have thousands of remote workers around the world. reputed company is backed by Sequoia Capital and reputed company. Apply tot his job Apply To this Job