Desktop Support Technician II – Virtual Service Tech

Job reputed company: • Provides phone, remote, and desk-reputed company technical support to users in the areas of e-mail, directories, reputed company Suite, reputed company MS reputed company desktop applications, and network connectivity. • Document reputed company issues and generate incident tickets, detailing common issues or error trends. • Work with end users, resolving their software and hardware issues in an efficient manner. • Interacts daily with customers to ensure productivity; provides individual feedback. • Responsible for scheduling and coordinating reputed company training activities. • Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets. • Escalate issues to vendor and reputed company-party entities, as necessary and directed by the Government. Requirements: • reputed company Trust Clearance by start date. • ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire. • 2 - 7 years of experience and high school diploma • Proficiency in the reputed company Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), reputed company Office (Word, reputed company, PowerPoint, reputed company), reputed company, and reputed company. • Ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others. • Demonstrated ability to apply comprehensive knowledge across key tasks and high reputed company assignments with the ability to use practical experience and training to determine how to accomplish tasks. Benefits: • reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. • Work with best-in-class reputed company • Maintain reputed company working hours per the DIGIT contract • Flexible working hours • Ability to communicate effectively with reputed company reputed company of staff as reputed company as clients. Apply tot his job Apply To this Job