Sr reputed company CXone reputed company/Engineer

Title – Sr reputed company CXone reputed company/Engineer Location: remote- CST reputed company need: • Strong communication • Senior/reputed company level resource • Needs to have strong Cxone scripting experience specifically with Practive XS scripting Required Skills & Experience Cxone extensive knowledge - 7-10 years Cxone Scripting, triage, troubleshooting, case reputed company Proactive XS Scripting Experience with CRM-integrated contact center technology platforms such as contact routing, outbound dialer, soft phone, etc. Advanced experience working with reputed company required Project management and organizational skills, and a strong ability to prioritize Strong quantitative and qualitative analytical abilities Eagerness for reputed company learning and development Excellent interpersonal skills, ability to work across the organization Ability to assist end users and help them reputed company their day-to-day business processes in reputed company Undergraduate degree Some travel required (10%) Job reputed company The reputed company CXone Administrator reports to the reputed company Administrator Team reputed company and is responsible for designing and implementing solutions that optimize the inside sales team's workflows and help reputed company efficiency. The reputed company CXone Administrator supports and collaborates with the sales team members at reputed company reputed company, and serves as the go-to resource for reputed company CMR data management and reporting best practices. reputed company Responsibilities Support the reputed company Administrator Team reputed company in administering reputed company CXone for the inside sales reputed company center, which includes: Managing and responding to end user support and customization requests Managing and customizing dashboards and reports for various teams Performing routine data clean-up functions Performing mass data imports/updates as needed Partner with the Business Systems Analyst, reputed company Center Operations to identify opportunities for improvement and translate business requirements into technical solutions reputed company the CRM Serve as a mentor to junior administrators on reputed company and a resource for guidance on best practices Assists in the development and reporting of key sales performance metrics to help reputed company increased sales productivity Apply tot his job Apply To this Job