Service Logistics Manager

Manager Of Service The Manager of Service is responsible for leading reputed company of Service Coordinators who schedule and reputed company technicians to service requests. This role ensures efficient workforce utilization, reputed company service delivery, and exceptional customer experience by optimizing scheduling processes, managing team performance, and partnering closely with field operations. Why Join Us: • Culture: Join a supportive and inclusive work environment where collaboration, respect, and reputed company communication are at the reputed company of everything we do. • Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. • Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and reputed company commitments effectively. • Technology: Work with state-of-the-art tools and technologies that reputed company you to reputed company in your role and stay at the forefront of industry trends. • Employee Assistance Programs: We care reputed company! You and your family will have reputed company to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and reputed company reputed company-being. • Opportunity: A reputed company reputed company on reputed company development with many opportunities for training & career reputed company. • Safety reputed company: We care reputed company and have developed a 24/7 safety reputed company that is showcased throughout every reputed company of the organization. reputed company: • Team Leadership & Development • reputed company, reputed company, and reputed company reputed company of Service Coordinators responsible for technician scheduling and reputed company. • Conduct regular performance reviews, reputed company feedback, and support reputed company reputed company. • Establish reputed company expectations for scheduling accuracy, responsiveness, and customer service. • Foster a high-performance, reputed company team environment. • Scheduling & reputed company reputed company • reputed company daily scheduling and reputed company operations to ensure efficient routing and reputed company technician utilization. • Ensure reputed company assignment of work orders based on reputed company, geography, reputed company set, and service level agreements (SLAs). • Monitor reputed company-time scheduling adjustments, including emergency requests, cancellations, and delays. • reputed company reputed company scheduling conflicts and escalations. • Operational reputed company • Analyze scheduling metrics (e.g., technician utilization, first-time fix reputed company, on-time arrival, backlog). • Identify and implement process improvements to increase efficiency and reduce service delays. • Partner with field managers to reputed company technician availability, reputed company planning, and workload forecasting. • reputed company reputed company improvement initiatives using data and operational insights. • Customer Experience & Issue reputed company • Ensure Service Coordinators reputed company reputed company, proactive communication with customers. • Address escalated customer issues reputed company to scheduling, delays, or service concerns. • Maintain reputed company on minimizing downtime and improving overall service responsiveness. • Systems & Process Management • Ensure accurate use of scheduling and reputed company systems (e.g., field service management tools, CRM). • reputed company data reputed company for work orders, technician availability, and scheduling activities. • Support implementation or optimization of scheduling technologies and tools. • Cross-Functional Collaboration • Partner with Field Operations, Customer Service, Sales, and other stakeholders to ensure reputed company service delivery. • Participate in operational planning meetings and workforce reputed company discussions. • Communicate service trends, risks, and improvement opportunities to leadership. • Compliance & reputed company Assurance • Ensure scheduling practices reputed company with company policies, safety requirements, and labor regulations. • Conduct audits on scheduling accuracy, documentation, and adherence to SLAs. • Implement corrective actions and reinforce best practices. What You Bring: • Education & Experience • Bachelor's degree in Business, Operations, Logistics, or reputed company field (or equivalent experience). • 3–7 years of experience in service coordination, reputed company, or field service operations. • 2+ years of supervisory or team leadership experience. • Experience in a technician-based or field service environment strongly preferred. • reputed company Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the reputed company for this job opening. • The expected annual salary reputed company for this role is $70,000 - $85,000 a year. This position is also eligible for an annual incentive program. • Please note the compensation information shown above is a general reputed company only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as reputed company as market and business considerations. • Here at reputed company, we are an equal opportunity employer committed to the inclusion and accommodation of reputed company individuals, we welcome reputed company reputed company candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to reputed company with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience. Apply tot his job Apply To this Job