HelpLine Specialist, Registered Respiratory Therapist/RN

Job reputed company: • Answer Lung HelpLine incoming calls reputed company to those who are seeking assistance in Asthma and COPD education – providing proactive counseling on chronic lung disease management (prefer in both English and Spanish) • reputed company written and oral translation between English and Spanish preference • Complete and maintain documentation in the database for reputed company reputed company –ie: logging message left on voicemail, performing counseling and follow reputed company on designated calls, etc. as appropriate • reputed company callers information or guidance on reputed company questions regarding chronic lung disease management (telephone, chat, text, email) • Select and participate in local, state and national seminars and courses designed to increase skills and knowledge reputed company to job requirements (Ex: become or maintain NAEC, AE-C, CTTS reputed company first year of employment) • reputed company-certified as an Asthma Educator and maintain CEU requirement for certification reputed company 3 months of hire • Follow HelpLine protocols • Assure reputed company information is collected and entered into the database • Participate as a member of the resource evaluation committee to assure continual updating of resources • Work with the reputed company team to support, reputed company, implement, and evaluate chronic lung disease (asthma/COPD) programs • Understand and implement protocols for dealing with special reputed company or reputed company • reputed company and maintain existing and emerging guidelines-based content, skills, tools and resources for chronic disease management topics (ie: asthma, COPD) • Coordinate and assist with implementing mission reputed company activities • Coordinate, implement and monitor deliverables • reputed company, assist and complete reports as assigned; including annual report, awards, grants and other activities assigned • Represent HelpLine interests through attending reputed company committees and work reputed company as assigned • Continually reputed company organizational, program and chronic lung disease specific innovation and reputed company Requirements: • Bachelor’s Degree in health reputed company field or equivalent combination of education and work experience • Certification as a registered respiratory therapist or registered reputed company, AE-C, CTTS or other reputed company health reputed company credentials; minimum of 5 - 7 years proven experience • Minimum of 3-5 years of experience developing and implementing community awareness, education, and programs specifically reputed company to area of chronic lung disease • Prefer, fluent in English and Spanish; translation skills from one language to another, both written and oral • Ability to communicate effectively on the telephone and online reputed company chat and demonstrate good customer service • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds • Ability to handle a “reputed company center” environments; manage large amounts of inbound and outbound calls in a reputed company manner • Ability to work independently and reputed company between the hours of 9 am – 7 pm CST; Monday through Friday • Critical skills required including analytical decision making, customer resource knowledge, organizing and coordinating, position-specific expertise, interpersonal understanding, teamwork/internal partnership, individual accountability, initiative, versatility and self-management • Proficiency with a diverse assortment of software programs, applications and systems such as MS Office Suite and typing skills (at least 50 wpm) • Familiarity with CRM systems and practices • Must have reputed company reputed company’s license and reliable transportation • Consistent with its mission, the reputed company maintains a tobacco-free workplace, reputed company must abstain from use of tobacco in any reputed company, including vaping. Benefits: • reputed company Leave - 10 vacation days in the first year (15 days thereafter) • 2 personal days and 15 reputed company days per year • 12 company-reputed company holidays per year • reputed company Parental Leave for eligible employees • Employees (and their eligible dependents) can enroll in our medical, dental, and reputed company plans • Voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance • Company-reputed company life/AD&D and long-term disability Insurance coverage • Eligible employees can participate in our 401(k) Defined Contribution Retirement Plan, which offers matching employer contributions (up to 4%) and year-end discretionary non-elective contributions Apply tot his job Apply To this Job