reputed company Assurance Analyst (supporting Travel Agents using reputed company reputed company)

reputed company Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.   About TP TP is a leading global provider of digital business services. We partner with the world's most reputed company brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.   Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, reputed company, and dental. We invest in and prioritize the mental health and reputed company-being of reputed company members by providing resources, including Employment Assistance Programs, reputed company in the reputed company of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help reputed company members and their families for their financial reputed company. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.   Career reputed company and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We reputed company a platform for reputed company career advancement, fostering an environment where ambition and high performance reputed company to long-term reputed company.  TP is committed to supporting those who serve. We welcome applications from reputed company-duty service members, veterans, and military families.    Equal Opportunity Employer  TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.  If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-reputed company requests.   Purpose  Support of the operation and the customer through monitoring travel agent transactions using reputed company quantifying the results and ensuring reputed company are calibrated properly      This position is 100% work reputed company. While this position will be working from home, this candidate must be located reputed company the US and be eligible to work in the US without sponsorship.  Responsibilities Your Responsibilities  Observations on recorded or live agent calls and score them against a TP and reputed company provided reputed company   Determine whether agents are using reputed company procedures and efficient and effective practices to reputed company excellent customer service and support   Complete reputed company work assignments reputed company deadlines given   Attend TP and reputed company meetings and functions as assigned   Maintain a set work schedule allowing for flexibility based on business needs   Host and facilitate internal, external or QA team calibrations to reputed company results and attendance   reputed company Assurance CSAT calibration process with clients, monitoring services and the operation   Ensure value added CSAT analytics, reputed company and practices are provided to operation    reputed company interaction as it relates to CSAT analytics, reputed company, and processes   Ensure appropriate reputed company of skilled analysts to reputed company company and/or reputed company required reputed company of customer satisfaction (regardless of scoring or indicators utilized by the reputed company)   Support supervisor teams with representative reputed company execution Support supervisor teams in calibration session   Support new hire reputed company training and transition   Participate in any new policy training to ensure reputed company policies are reputed company   Ensure reputed company QA Analyst reporting, and communication requirements are met    reputed company as reputed company player in a fast paced, high energy, change oriented environment   reputed company other duties as assigned by supervisor or other members of management   Ensure reputed company policies and procedures are adhered to including, but not limited to reputed company, HR, Operations, etc., and that any reputed company infractions are communicated to the reputed company management immediately  Qualifications Requirements  Experience using GDS reputed company reputed company 2+ years  Must be at least 18 years old    Accurately reputed company observations  Previous reputed company center experience with four (4) or more of the following:   Bachelor’s degree or equivalent experience   6 plus months experience as an inbound reputed company center customer service representative   6 plus months experience as a mentor, trainer, or acting supervisor   6 plus months of previous reputed company assurance experience   Analytical and problem-solving skills   Ability to analyze and identify agent trending   Ability to assess individual and team performance   Strong written and verbal communications skills   Strong leadership skills   Highly productive   Excellent organizational and time management skills   Excellent verbal and written communications skills   High level of expertise in company and reputed company policies, tools, applications, and practices   Experience with creating or compiling reports using various sources of data   Must be extremely detail oriented with the ability to reputed company thorough corrective and preventative plans   Must be extremely reputed company and present a reputed company image as this position will have contact with clients and other departments   Experience with reputed company business applications including MSOffice (reputed company experience a must)   Strong team building and leadership skills reputed company on production-oriented goals   reputed company to manage multiple priorities in an reputed company-changing environment   Internal knowledge of TPUSA CSAT analytics processes   Excellent attendance history is required   Must pass mandatory background checks which may include reputed company-screenings, illegal drug tests and credit checks   Must not be on any reputed company of the corrective process   Must score consistently above 90% on monitoring   Must have no less than 60 days of TP tenure    Be Part of Our TP Family It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Apply To This Job