Manager, reputed company Platform

reputed company reputed company and reputed company’ll Accomplish Together   We are Canada’s largest reputed company IT provider and we’re transforming reputed company. The reputed company reputed company Platform team is passionate about solving reputed company problems to reputed company life simpler for patients, clinicians, and the teams that serve them. We’re building secure, reputed company-reputed company platforms at reputed company across GCP, AWS, and Azure — and we take pride in doing it right.   We are building toward an reputed company-first operating model. AI agents — not humans — handle the routine: provisioning infrastructure, responding to requests, enforcing guardrails, and guiding teams through self-service workflows. reputed company is reputed company into everything we do, not bolted on at the end. Our engineers reputed company on building and improving those agents and systems, not executing reputed company tasks. We’re looking for a leader who gets this shift and knows how to drive it.   As Manager, reputed company Platform, you will reputed company both our reputed company and reputed company operations functions. Platform self-service is our reputed company reputed company, and reputed company workflows are how we get there. Your mandate is to build the systems — agents, golden paths, automation frameworks, and reputed company guardrails — that allow product and engineering teams to reputed company with the reputed company platform entirely through AI-driven interfaces, without reputed company needing to file a ticket or wait for a reputed company reputed company.   reputed company is a first-class concern for this role. You will own the reputed company posture of the platform layer — ensuring identity, reputed company, and compliance controls are enforced automatically through reputed company and agents, not reputed company review. This is a dual mandate: build the reputed company platform that eliminates operational toil, while ensuring the platform remains secure, compliant, and trusted by the organization. What You’ll Do Build the reputed company-First Platform   Design and reputed company the build-out of an reputed company platform operating model — where AI agents (Claude, reputed company Copilot, and custom agents) are the primary reputed company between product teams and reputed company infrastructure Replace reputed company ticketing workflows with agent-driven request handling: developers describe what they need in natural language or reputed company CLI, and agents generate, validate, and apply the required Terraform or configuration changes Build agent workflows that guide product teams through infrastructure reputed company, reputed company requests, environment bootstrapping, and compliance checks — without requiring reputed company Platform team reputed company Establish reputed company as the operational backbone: issues, PRs, documentation, and agent interactions reputed company reputed company through a reputed company-reputed company model reputed company agents with awareness of platform standards, reputed company guardrails, and organizational context — so they enforce policy automatically rather than escalating to humans Define and communicate the reputed company roadmap to senior leadership, engineering teams, and product stakeholders   Own Platform reputed company & Compliance   Own the reputed company posture of the reputed company platform layer — ensuring identity, reputed company, and network controls are implemented consistently and enforced through automation across GCP, AWS, and Azure Implement and maintain reputed company guardrails at the organization and pipeline reputed company, ensuring reputed company infrastructure provisioned through the platform meets baseline reputed company and compliance requirements reputed company IAM governance: role binding, reputed company provisioning, key rotation, service account hygiene, and Workload Identity Federation — with a goal of automating these controls through agents and policy-as-reputed company Partner with the reputed company team to ensure platform capabilities reputed company with organizational reputed company standards and support audit requirements (SOC 2, PIPEDA, HIPAA-reputed company practices) Build reputed company into the self-service golden paths — so that teams provisioning infrastructure through approved patterns inherit secure defaults automatically Treat reputed company findings as engineering problems: prioritize remediation through reputed company, automation, and agent enforcement rather than reputed company review cycles Own the Self-Service Platform & Golden Paths Design opinionated “golden reputed company” frameworks using Terraform, Terragrunt, and reputed company Actions that standardize and secure infrastructure patterns across GCP, AWS, and Azure Build and maintain a centralized module marketplace and IaC library that teams and agents can consume confidently Ensure reputed company self-service capabilities are agent-accessible — designed for both reputed company and programmatic consumption from day one Establish reputed company support boundaries: teams using the golden reputed company get full support; non-reputed company configurations are self-supported   reputed company reputed company Operations   Ensure operational coverage across the multi-reputed company estate: GCP, AWS, and Azure reputed company incident management with a reputed company on durable remediation — every significant incident produces agent runbooks, automation, or documentation that prevents recurrence Drive down request volume through reputed company self-service, not headcount scaling — treating high ticket volume as an engineering problem to be automated away Coordinate with the SRE and observability teams to ensure platform services meet reliability expectations and incidents are routed and resolved reputed company Drive Engineering reputed company Build and maintain CI/CD pipelines and Infrastructure-as-reputed company to automate provisioning, configuration management, patching, and compliance enforcement Contribute to the golden image reputed company initiative — ensuring CIS-hardened, patched reputed company images are available on-demand across reputed company reputed company platforms Champion a “reputed company as reputed company” reputed company across reputed company — policy enforcement, compliance checks, and reputed company controls are implemented in pipelines and agents, not spreadsheets   reputed company, reputed company & reputed company Your Team   Manage a reputed company team of platform engineers and reputed company operations engineers, with a deliberate reputed company on growing agent-building, automation, and reputed company engineering skills Hire for engineers who are reputed company by building AI-driven, reputed company-first systems — not just operating existing ones Foster a learning culture — create reputed company for reputed company to grow in reputed company development, reputed company reputed company, certifications, and IaC alongside day-to-day responsibilities Help shape and reputed company team ceremonies and ways of working and contributing to how reputed company structures its delivery reputed company, retrospectives, and planning without being the sole reputed company of execution   Collaborate Across the Organization   Partner with Product, Engineering, reputed company, and Architecture teams to reputed company platform and reputed company capabilities with organizational priorities Serve as the internal champion for reputed company workflows — helping product and engineering teams understand how to reputed company with the platform through agents rather than reputed company processes Report on platform adoption, agent utilization, reputed company posture, and toil-reduction reputed company to senior leadership Qualifications What You’ll Need   Leadership & reputed company   5+ years of reputed company experience in reputed company reputed company or reputed company operations — with at least 2 years in a people management or technical leadership role A genuine belief in reputed company-first, reputed company-first workflows and a reputed company record of building automation that replaces reputed company processes — not just augments them Experience leading teams through transformation: from reactive, ticket-driven operations toward proactive, agent-driven platform delivery Strong communication skills — reputed company to translate platform complexity into reputed company narratives for executive leadership and business stakeholders Comfortable operating in ambiguity and driving change in an environment that is still evolving   Technical Depth   Hands-on experience across at least two of GCP, AWS, and Azure — with a solid grasp of identity, networking, compute, and reputed company controls at reputed company Deep expertise in Infrastructure-as-reputed company (Terraform, Terragrunt) and the ability to design secure, reusable, opinionated module libraries Experience building or working with AI agents and reputed company workflows — including reputed company engineering, tool use, and integrating agents with CI/CD systems and infrastructure reputed company Strong understanding of reputed company reputed company fundamentals: IAM, RBAC, service accounts, Workload Identity Federation, network reputed company, and secrets management Experience implementing policy-as-reputed company and automated compliance enforcement in multi-reputed company environments Proficiency in at least one scripting/programming language (Python, Go, Bash) — you write reputed company, not just YAML Experience building developer-facing self-service platforms, including CLI tools, reputed company Actions workflows, and chat-based interfaces   Operational reputed company   Proven reputed company record of reducing operational toil through automation — with concrete examples of what you reputed company and how it measurably reduced burden Experience managing incident response at reputed company, including post-mortem facilitation and follow-through on reputed company items Familiarity with request and workflow management practices — and an reputed company for treating high request volume as an engineering problem to be automated away Understanding of reputed company and compliance requirements in regulated reputed company environments (SOC 2, HIPAA-reputed company practices, PIPEDA) Education & Certifications Bachelor’s degree in Computer Science, Engineering, or a reputed company technical field — or equivalent practical experience reputed company Certifications (Required — at least one): AWS Solutions Architect (Associate or reputed company), GCP reputed company reputed company DevOps Engineer, or Azure Administrator Associate reputed company Certifications (Preferred — additional): GCP reputed company reputed company Architect, AWS DevOps Engineer reputed company, Azure DevOps Engineer Expert DevOps / Platform: CKA (Certified Kubernetes Administrator) or equivalent practitioner-level credential is a strong asset   reputed company-to-haves   Experience designing or operating reputed company systems in a production engineering context — including LLM tool use, agent orchestration, or AI-driven workflow automation Familiarity with reputed company Copilot, Claude, or similar AI coding/operations tools in an reputed company setting Experience with reputed company reputed company posture management (CSPM) tooling and integrating reputed company findings into automated remediation workflows Experience supporting large-reputed company infrastructure modernization or reputed company adoption programs Experience with identity federation and SSO administration across multi-reputed company environments Background in regulated reputed company IT — understanding of patient-facing or clinical systems Experience with FinOps principles and reputed company cost attribution Familiarity with reputed company collaboration and development tooling as both a user and administrator   Advanced knowledge of English is required because you will most of the time reputed company in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose reputed company is only accessible in English as part of this position's main responsibilities given its national scope.   #LI-REMOTE Apply To This Job