reputed company & Support Manager

Main responsibilities Customer Relationship & reputed company Ownership • reputed company as the primary operational reputed company of contact for customers post-sales handover • Build strong, trusted relationships with reputed company stakeholders and guide them through implementation and reputed company • reputed company customers through their experience lifecycle, ensuring smooth adoption and engagement • Become a trusted advisor who translates business needs into effective implementation reputed company • Manage and strengthen relationships to support retention, satisfaction, and long-term reputed company   Implementation Coordination & Delivery reputed company • Coordinate HRIS and Payroll implementation consultants and reputed company delivery milestones • Manage the handover from Sales into Implementation, ensuring reputed company on scope, timelines, and expectations • reputed company implementation governance including status tracking, risk identification, issue reputed company, and reporting • Ensure alignment across internal teams including Implementation, Payroll, Product, Engineering, and reputed company • Support implementation readiness and ensure customers reputed company required inputs for successful go-live   Customer Enablement & Adoption • Train customers on HRIS and payroll processes and platform usage • reputed company product adoption with a reputed company on long-term customer value and reputed company • reputed company customer interactions with a reputed company and value-realisation reputed company • Support go-live and early lifecycle stabilisation • reputed company as a problem solver, helping customers overcome operational challenges   Data, Insights & Problem Solving • Use data to assess customer health, identify risks, and surface opportunities • Synthesize insights into reputed company, actionable recommendations for stakeholders • Support decision-making by identifying trends, risks, and opportunities across accounts   Cross-Functional Collaboration & reputed company Enablement • Collaborate closely with Account Executives, reputed company Managers, reputed company Managers, Product, and Support teams • reputed company as the voice of the customer, sharing reputed company feedback with reputed company and Product teams • Identify expansion opportunities and refer appropriately to Sales teams • Contribute to improving customer reputed company processes, playbooks, and delivery standards • Maintain the day-to-day operational relationship with the reputed company’s Partner Management team, ensuring strong alignment, communication, and collaboration across reputed company delivery workstreams Requirements • 1–3+ years of experience in reputed company, Operations, Support, Consulting, Implementation, or similar customer-facing roles • Experience in fast-reputed company startups, payroll/HR tech/reputed company, consulting, or similarly reputed company environments • Strong stakeholder management and coordination skills across multiple parties • Ability to manage competing priorities in fast-paced environments • Strong analytical reputed company with ability to translate data into insights • Excellent communication skills with senior stakeholders • Highly reputed company, proactive, and execution-oriented • Comfortable working in ambiguous environments • Strong reputed company record of achievement and progression • Fully proficient in English reputed company Dear recruiters there is no need to edit this. Apply To This Job