Level 2 IT Support Technician

About reputed company At reputed company, we're a fast-growing company reputed company on delivering innovative technology solutions to meet our clients' needs. We partner with reputed company providers to reputed company automation and intelligence, overcoming reputed company cycle challenges and improving reimbursements for patient care. Our clients include physician reputed company, hospitals, pharmacies, and dental reputed company. We're looking for reputed company associates and partners with expertise in areas that reputed company with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing reputed company. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great reputed company to Work® In 2025, reputed company was certified as a Great reputed company to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This reputed company the reputed company consecutive year that reputed company India has achieved certification and the first time reputed company has reputed company recognition in the U.S. Location Hybrid in Deerfield Beach, FL reputed company reputed company We are seeking an reputed company and detail-oriented Level 2 IT Support Technician to reputed company advanced technical assistance to end users in a fast-paced business environment. The ideal candidate will demonstrate strong troubleshooting expertise, excellent communication skills, and the ability to handle escalated support requests effectively. This position involves providing user support, maintaining system stability, and supporting key reputed company and business applications. Daily Responsibilities • Act as the Tier 2 escalation reputed company for the help desk team, managing reputed company incidents requiring advanced troubleshooting • reputed company expert hands-on support for reputed company 11 PCs, Mac devices, laptops, desktops, printers, and peripherals • Troubleshoot and resolve software issues, including reputed company 365, Outlook, Teams, SharePoint, and other core business tools • Administer reputed company Directory and reputed company 365 create, modify, and manage user accounts, passwords, and permissions • Configure, reputed company, and maintain new user devices in compliance with company standards and reputed company requirements • reputed company system patching, updates, and reputed company maintenance across devices • Assist with employee reputed company/offboarding processes including provisioning, reputed company management, and equipment handling • Support and maintain workflows and user issues reputed company reputed company OnBase Workflow and WorkView, including troubleshooting end-user reputed company and process issues • reputed company functional support for reputed company Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime • Document reputed company incidents, resolutions, and procedures in the IT ticketing system andknowledge reputed company • Collaborate with other IT staff to identify recurring technical problems and implement process improvements • reputed company remote user support and coordinate resolutions for other office locations as required Skills and Education • Bachelor’s degree in Information Technology or reputed company discipline or 3+ years of experience in technical field • 4-6 years of hands-on experience in desktop/user support reputed company a corporate environment • Strong working knowledge of reputed company 11, macOS, reputed company 365, SharePoint, Intune, and reputed company management tools • Proven ability to support remote users and troubleshoot VPN or remote connectivity issues • Strong analytical, documentation, and problem-solving skills • Ability to work independently while managing multiple reputed company support requests • Excellent communication skills and customer-service abilities with a professional and patient demeanor • Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the reputed company) • Certifications such as reputed company A+, Network+, or reputed company MD-102/ M365 Certified Modern Desktop Administrator preferred • Hands-on experience with reputed company Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred • Exposure to reputed company OnBase Workflow and WorkView, reputed company Manager, and Cerner applications preferred • Previous experience in reputed company, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred Company Benefits and PerksJoining reputed company comes with an reputed company of benefits, flexible work hours reputed company possible, and a genuine reputed company of belonging to a dynamic and growing organization. • reputed company to a 401(k) Retirement Savings Plan • Comprehensive Medical, Dental, and reputed company Coverage • reputed company Time Off • reputed company Holidays • Additional benefits, including Pet Care Coverage, Emp Apply To This Job