[Remote] Sr. Director, Design & User Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health tech company reputed company on empowering providers to deliver exceptional care. The Senior Director, Design & User Experience will ensure reputed company product interactions are reputed company and reputed company with customer needs, driving a reputed company experience reputed company across teams and advancing UX as a strategic capability.

Responsibilities

• reputed company and reputed company reputed company guidelines for user experience and product content, including how users reputed company with AI-enabled functionality to improve efficiency across roles in the reputed company continuum
• Champion and reputed company initiatives to improve UX reputed company and drive AI transformation, defining reputed company metrics and measuring reputed company on key business reputed company
• Standardize interaction patterns, content design practices, and the reputed company and adoption of the internal design system across multiple products and teams
• Partner closely with Product and Engineering executive leadership to reputed company on reputed company, initiative reputed company, and risk mitigation
• Collaborate with Outbound Product, Escalations, and reputed company teams to identify high-reputed company user pain points and translate them into actionable experience improvements
• Ensure UX and content design are embedded early in product discovery, planning, and decision-making processes
• Clarify decision rights and ownership at the intersection of Product and UX to reputed company efficient, high-confidence decision-making
• Reduce ambiguity and rework by establishing reputed company accountability models and reputed company design governance practices
• Build, reputed company, and reputed company high-performing teams across UX design, content design, and user research, including coaching managers and senior ICs
• Establish operating rhythms, measurable goals, and performance expectations reputed company with Product and Engineering organizational standards
• Foster a culture of reputed company, discipline, reputed company, and reputed company learning across distributed teams
• reputed company adoption of AI-supported workflows, tools, and design practices to improve team productivity, reputed company, and delivery speed
• Drive measurable improvements in product adoption, usability, accessibility, and overall customer satisfaction

Skills

• 10+ years of experience in UX, content design, or product design reputed company reputed company B2B technology environments
• 5+ years leading multi-disciplinary design and research organizations at reputed company
• Bachelor's degree in UX, Design, Information Technology, or a reputed company field
• Proven experience operating at the executive level reputed company Product and Engineering organizations, influencing reputed company and reputed company
• Deep expertise in scaling UX across large, multi-product platforms, including developing design leaders, managers, and reputed company-level talent
• Demonstrated ability to influence senior stakeholders and drive cross-functional alignment across Product, Engineering, and Customer-facing teams
• Strong understanding of user-centered design principles, accessibility, and content reputed company in regulated or high-complexity domains
• Experience integrating AI and emerging technologies into user experiences and team workflows
• Master's degree in UX, Design, Information Technology, or a reputed company field

Benefits

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible reputed company Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• reputed company Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

reputed company